Samuel Rickard
Saint Louis
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Alorica
01.2022 - 11.2024
- Talks to customers over the phone, email or online chat to resolve their questions or concerns.
- Maintains and updates customer information as necessary.
- Calmly resolve and de-escalate any issues - Escalates calls to supervisor when necessary and appropriate.
- Answering questions about a company’s products or services as well as processing orders and transactions.
- Resolve issues and troubleshooting technical problems.
Swim Instructor
Barron's Swim School
08.2016 - 01.2018
- Instruct student classes through each week’s lesson plan with a great degree of hands-on training in both swimming techniques and water training and swimming techniques and water safety / Regular pool maintenance and weekly swim meets
- To ensure the safety of all pool attendees and patrons across the park as well as regular pool maintenance, the handling of chemicals, and regular clean up
- Maintain quality of pool water by testing chemical levels
- Instructing participants in skiing, swimming, or other recreational activities and provide safety precaution information.
- Maintain quality of pool water by testing chemical levels.
- Observe activities in assigned areas to detect hazards, disturbances, or safety infractions.
- Inspect recreational facilities for cleanliness.
Midwest Pool Management
04.2014 - 10.2016
- Rescue distressed persons, using rescue techniques and equipment.
- Contact emergency medical personnel in case of serious injury.
- Patrol or monitor recreational areas such as trails, slopes, and swimming areas, on foot, in vehicles, or from towers.
- Complete and maintain records of weather and beach conditions, emergency medical treatments performed, and other relevant incident information.
- Warn recreational participants of inclement weather, unsafe areas, or illegal conduct. Provide assistance in the safe use of equipment, such as ski lifts.
- Examine injured persons and administer first aid or cardiopulmonary resuscitation, if necessary, using training and medical supplies and equipment.
Education
Associate's Degree - Marketing
Meremac Community College
Saint Louis, MOSkills
- Active listening
- Customer service
- Critical thinking
- Data entry
Timeline
Customer Service Representative
Alorica
01.2022 - 11.2024
Swim Instructor
Barron's Swim School
08.2016 - 01.2018
Midwest Pool Management
04.2014 - 10.2016
Associate's Degree - Marketing
Meremac Community College