Samuel Neher
Carthage
Summary
I am a dynamic sales professional with proven expertise in customer service and complex problem-solving, honed at Fletcher Ford and Zales The Diamond Store. I excel in fostering teamwork, managing time efficiently, and enhancing customer retention through exceptional service and conflict resolution. I also achieved notable sales growth by leveraging strong product knowledge and collaborative skills, to further benefit not only my employer but also my guests.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Sales Associate
Zales The Diamond Store
09.2019 - Current
- Ensured accurate processing of financial exchanges by adhering to company cash management protocols.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Car Salesperson
Fletcher Ford
03.2019 - 08.2019
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Education
General Business - Business
Missouri Southern State University
Joplin, MOGED -
East Newton High School
Granby, MO05.2018
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Flexible schedule
- Complex Problem-solving
- Store opening and closing
Certification
DCA CERTIFICATION: The Diamond Course
Timeline
Sales Associate
Zales The Diamond Store
09.2019 - Current
Car Salesperson
Fletcher Ford
03.2019 - 08.2019
General Business - Business
Missouri Southern State University
GED -
East Newton High School
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