Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samuel Hartley

Mansfield,MO

Summary

Dynamic operations leader with a proven track record at Anchor Tactical Supply Inc., enhancing operational efficiency and driving cost reduction strategies. Expert in supply chain management and vendor negotiation, I foster strong customer relationships while implementing data-driven decision-making to achieve significant business growth and team engagement.

Overview

16
16
years of professional experience

Work History

VP of Operations

Anchor Tactical Supply Inc.
11.2017 - 10.2025
  • Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
  • Developed and implemented strategic initiatives to optimize supply chain management and inventory control.
  • Led cross-functional teams to improve production workflows and increase overall productivity levels.
  • Mentored department managers in best practices for performance management and team development.
  • Established key performance indicators to monitor operational effectiveness and support continuous improvement efforts.
  • Managed large-scale projects, ensuring timely completion within budget constraints.
  • Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
  • Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
  • Oversaw inventory management, optimizing stock levels for maximum turnover without compromising availability or customer satisfaction.
  • Implemented an effective workforce planning strategy, balancing staffing needs with budgetary constraints while maintaining optimal employee engagement levels.
  • Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
  • Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
  • Evaluated hiring, firing, and promotions requests.
  • Ordered new equipment and inventory and scheduled repairs for damaged equipment.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Mentored junior buyers, developing their skills and knowledge in retail purchasing processes.
  • Optimized retail spaces with effective product displays, improving customer flow and increasing sales.
  • Protected retail store assets by preventing shoplifter, vendor and store employee theft.
  • Ensured compliance with company policies, local regulations, and ethical standards relating to retail pricing practices.

General Manager

Kelley's Police & Tactical Supply
09.2014 - 11.2017
  • Led operational strategy development, enhancing productivity and efficiency across all departments.
  • Implemented performance metrics to evaluate team effectiveness and drive continuous improvement.
  • Analyzed market trends to inform business strategies, positioning company competitively in the industry.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Developed and implemented strategies to increase sales and profitability.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
  • Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
  • Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
  • Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
  • Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
  • Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.

Director

Electronic Payment Systems
09.2009 - 08.2014
  • Developed strategic initiatives to enhance operational efficiency and drive organizational growth.
  • Led cross-functional teams in executing high-impact projects aligned with company objectives.
  • Implemented process improvements that streamlined workflows and increased productivity.
  • Evaluated performance metrics to identify areas for improvement and drive results-oriented changes.
  • Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
  • Increased company revenue by streamlining processes and implementing cost-saving measures.
  • Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
  • Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
  • Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
  • Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Bachelor of Arts - Accounting/Business Management

Missouri State University
Springfield, Missouri, MO
05-2027

Associate of Science - Accounting

Ozarks Technical Community College
Springfield, Missouri, MO
12-2006

Skills

  • Operational efficiency
  • Supply chain management
  • Project management
  • Performance management
  • Vendor negotiation
  • Cost reduction strategies
  • Inventory optimization
  • Workforce planning
  • Customer relationship management
  • Financial analysis and reporting
  • Strategic planning and execution
  • Compliance and regulatory adherence
  • Data-driven decision making
  • Contract negotiation
  • Operations management
  • Troubleshooting and problem resolution
  • Documentation and reporting
  • Operations planning
  • Data analytics
  • Market analysis
  • Performance evaluation and monitoring
  • Operations oversight
  • Staff management
  • Financial management
  • Scheduling
  • Multitasking capacity
  • Customer service
  • Problem-solving
  • Attention to detail
  • Problem-solving abilities
  • Multitasking Abilities
  • Reliability
  • Organizational skills
  • Adaptability and flexibility
  • Customer relations

Timeline

VP of Operations

Anchor Tactical Supply Inc.
11.2017 - 10.2025

General Manager

Kelley's Police & Tactical Supply
09.2014 - 11.2017

Director

Electronic Payment Systems
09.2009 - 08.2014

Bachelor of Arts - Accounting/Business Management

Missouri State University

Associate of Science - Accounting

Ozarks Technical Community College
Samuel Hartley