Samuel Hartley
Mansfield,MO
Summary
Dynamic operations leader with a proven track record at Anchor Tactical Supply Inc., enhancing operational efficiency and driving cost reduction strategies. Expert in supply chain management and vendor negotiation, I foster strong customer relationships while implementing data-driven decision-making to achieve significant business growth and team engagement.
Overview
16
16
years of professional experience
Work History
VP of Operations
Anchor Tactical Supply Inc.
11.2017 - 10.2025
- Streamlined operational processes to enhance efficiency and reduce costs across multiple departments.
- Developed and implemented strategic initiatives to optimize supply chain management and inventory control.
- Led cross-functional teams to improve production workflows and increase overall productivity levels.
- Mentored department managers in best practices for performance management and team development.
- Established key performance indicators to monitor operational effectiveness and support continuous improvement efforts.
- Managed large-scale projects, ensuring timely completion within budget constraints.
- Delivered exceptional results in market expansion efforts by identifying new territories, analyzing potential opportunities, and establishing a strong local presence.
- Cultivated strong vendor relationships, enabling effective negotiation on pricing and terms for better cost control.
- Oversaw inventory management, optimizing stock levels for maximum turnover without compromising availability or customer satisfaction.
- Implemented an effective workforce planning strategy, balancing staffing needs with budgetary constraints while maintaining optimal employee engagement levels.
- Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
- Conducted performance evaluations, compensations and hiring to maintain appropriate staffing requirements.
- Evaluated hiring, firing, and promotions requests.
- Ordered new equipment and inventory and scheduled repairs for damaged equipment.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Interacted well with customers to build connections and nurture relationships.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Mentored junior buyers, developing their skills and knowledge in retail purchasing processes.
- Optimized retail spaces with effective product displays, improving customer flow and increasing sales.
- Protected retail store assets by preventing shoplifter, vendor and store employee theft.
- Ensured compliance with company policies, local regulations, and ethical standards relating to retail pricing practices.
General Manager
Kelley's Police & Tactical Supply
09.2014 - 11.2017
- Led operational strategy development, enhancing productivity and efficiency across all departments.
- Implemented performance metrics to evaluate team effectiveness and drive continuous improvement.
- Analyzed market trends to inform business strategies, positioning company competitively in the industry.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
- Increased overall company efficiency by streamlining operations and implementing innovative managerial strategies.
- Developed and executed strategic plans for business growth and expansion, resulting in increased market share.
- Analyzed market trends/data to identify potential opportunities for business growth within existing or emerging markets successfully.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Negotiated with suppliers to secure better pricing, reducing operational costs while maintaining product quality.
Director
Electronic Payment Systems
09.2009 - 08.2014
- Developed strategic initiatives to enhance operational efficiency and drive organizational growth.
- Led cross-functional teams in executing high-impact projects aligned with company objectives.
- Implemented process improvements that streamlined workflows and increased productivity.
- Evaluated performance metrics to identify areas for improvement and drive results-oriented changes.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Strengthened internal controls by reviewing existing policies and procedures, ensuring compliance with regulatory requirements.
- Increased company revenue by streamlining processes and implementing cost-saving measures.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
- Strengthened financial health with rigorous cost control measures and revenue enhancement strategies.
- Enhanced data-driven decision-making by implementing advanced analytics and reporting tools.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
Education
Bachelor of Arts - Accounting/Business Management
Missouri State University
Springfield, Missouri, MO05-2027
Associate of Science - Accounting
Ozarks Technical Community College
Springfield, Missouri, MO12-2006
Skills
- Operational efficiency
- Supply chain management
- Project management
- Performance management
- Vendor negotiation
- Cost reduction strategies
- Inventory optimization
- Workforce planning
- Customer relationship management
- Financial analysis and reporting
- Strategic planning and execution
- Compliance and regulatory adherence
- Data-driven decision making
- Contract negotiation
- Operations management
- Troubleshooting and problem resolution
- Documentation and reporting
- Operations planning
- Data analytics
- Market analysis
- Performance evaluation and monitoring
- Operations oversight
- Staff management
- Financial management
- Scheduling
- Multitasking capacity
- Customer service
- Problem-solving
- Attention to detail
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Organizational skills
- Adaptability and flexibility
- Customer relations
Timeline
VP of Operations
Anchor Tactical Supply Inc.
11.2017 - 10.2025
General Manager
Kelley's Police & Tactical Supply
09.2014 - 11.2017
Director
Electronic Payment Systems
09.2009 - 08.2014
Bachelor of Arts - Accounting/Business Management
Missouri State University
Associate of Science - Accounting
Ozarks Technical Community College