Samuel Fullmer
Gladstone
Summary
Experienced Information Technology professional with over seven years of progressively responsible experience providing customer support, technical troubleshooting, and support for mission-critical technology environments. Proven ability to diagnose and resolve hardware, software, application, and system integration issues while delivering exceptional customer service. Experienced in end-user training, technical documentation, incident management, Linux-based systems, and cross-functional collaboration. Recognized as a trusted technical resource who effectively communicates complex technical information to both technical and non-technical users while ensuring operational excellence and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Charge Services Consultant
Oracle Health
10.2025 - Current
- Provide technical consultation and customer support for enterprise healthcare applications supporting the Department of Veterans Affairs Electronic Health Record Modernization (EHRM) program.
- Troubleshoot application, workflow, and user access issues and assist customers with resolution of software-related incidents.
- Conduct workflow analysis and provide recommendations to improve system utilization and operational efficiency.
- Deliver end-user training and develop instructional materials for local charge analysts and healthcare staff.
- Lead and coordinate weekly project meetings, stakeholder communications, and issue resolution activities.
- Document system configurations, support procedures, and implementation activities to support ongoing operations.
- Provide technical consultation and customer support for enterprise healthcare applications supporting the Department of Veterans Affairs Electronic Health Record Modernization (EHRM) program.
Integrated Technologies Consultant
Oracle Cerner Corporation
03.2022 - 10.2025
- Installed, configured, tested, implemented, and maintained electronic medical record (EMR) and laboratory information systems (LIS) for healthcare organizations nationwide.
- Provided technical support and troubleshooting for software applications, hardware devices, system interfaces, and network-connected medical equipment.
- Investigated and resolved customer-reported incidents using Remedy ticket management software, ensuring timely restoration of services.
- Utilized Linux server logs and HL7/ASTM message analysis to diagnose system issues and identify root causes.
- Assisted clinicians, laboratory personnel, and IT staff with application support, system access, device integration, and workflow troubleshooting.
- Created and maintained technical documentation, implementation plans, testing records, and regulatory compliance documentation.
- Conducted end-user training and mentored new consultants on technical support procedures and customer service best practices.
- Managed multiple projects simultaneously while maintaining service levels, project timelines, and customer expectations.
- Installed, configured, tested, implemented, and maintained electronic medical record (EMR) and laboratory information systems (LIS) for healthcare organizations nationwide.
Critical Facilities Engineer
Cerner Corporation
03.2020 - 03.2022
- Performed operation, maintenance, troubleshooting, and technical upgrades of critical data center infrastructure and equipment.
- Monitored environmental, electrical, mechanical, and building automation systems to ensure continuous operations.
- Assisted with inventory control and accountability of critical equipment and infrastructure assets.
- Coordinated with vendors and service providers to resolve technical issues and maintain compliance with operational standards.
- Documented maintenance activities, system changes, and incident response actions.
- Performed operation, maintenance, troubleshooting, and technical upgrades of critical data center infrastructure and equipment.
Security Specialist, Data Center
Cerner Corporation
04.2018 - 02.2020
- Supported secure data center operations through facility monitoring, contractor coordination, and asset accountability procedures.
- Maintained records, completed work orders, documented incidents, and prepared reports in accordance with company policies.
- Assisted with access control, contractor management, and protection of critical infrastructure assets.
- Participated in process improvement initiatives that enhanced operational efficiency and reduced departmental costs.
- Supported secure data center operations through facility monitoring, contractor coordination, and asset accountability procedures.
Education
High School Diploma -
Smithville High School
Smithville05-2012
Associate of Arts -
Maple Woods Community College
Kansas City05-2026
Skills
- Customer Support
- End-User Assistance
- Technical Troubleshooting
- Incident Resolution
- Hardware Installation
- Software Installation
- Configuration
- Support
- Linux Administration
- HL7
- ASTM
- Healthcare System Integrations
- Ticket Management Systems
- Network Troubleshooting
- System Documentation
- Knowledge Base Development
- End-User Training
- Technical Instruction
- Electronic Medical Records
- Laboratory Information Systems
- Microsoft Office Suite
- Project Coordination
- Stakeholder Communication
- Asset Accountability
- Inventory Management
- Process Improvement
- Team Collaboration
Timeline
Charge Services Consultant
Oracle Health
10.2025 - Current
Integrated Technologies Consultant
Oracle Cerner Corporation
03.2022 - 10.2025
Critical Facilities Engineer
Cerner Corporation
03.2020 - 03.2022
Security Specialist, Data Center
Cerner Corporation
04.2018 - 02.2020
High School Diploma -
Smithville High School
Associate of Arts -
Maple Woods Community College