Samuel Braun
Saint Charles,MO
Summary
Friendly Help Desk Technician with 5 years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Support Technician
Lightedge Solutions
06.2025 - Current
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices, and software to set up work stations for employees.
- Completed inventory counts and organized supplies.
- Troubleshot and diagnosed problems to accurately resolve wide range of technical issues.
- Used ticketing systems to manage and process support actions and requests.
Product Support Technician
Super Bright LEDs
03.2024 - 04.2025
- Evaluated existing products to identify improvement opportunities and potential replacements.
- Followed up with customers to ensure prompt resolution of issues.
- Referred significant hardware or software problems to appropriate vendors or technicians.
- Researched necessary information using available resources to support decision-making.
- Identified optimal products and services for customer project requirements.
- Provided technical expertise to internal teams regarding product usage and functionality.
- Executed clerical and administrative duties related to on-site support tasks.
- Provided guidance on best practices for product use by customers.
- Collected, analyzed and reported on data for use in operational planning.
Financial Representative
Charles Schwab
09.2022 - 02.2024
- Worked on firm-wide special projects related to operational efficiencies and process improvements.
- Leveraged use of technology to provide efficiencies in areas of trade reconciliation.
- Created, implemented and maintained procedures and documentation for trading operations best practices.
- Monitored regional and international market performance to enable updated industry-related knowledge.
- Worked with customers to develop and optimize financial plans based on forecasted changes in markets.
- Developed price quotes and communicated details to clients.
INOC Technician
Connectria Hosting
04.2019 - 09.2022
- Maintained quality assurance and customer satisfaction objectives.
- Executed diagnostics, troubleshooting and evaluations on AS400 Platforms.
- Organized work to meet demanding production goals.
- Completed job reports and logs immediately following service calls.
- Managed team performance by training, mentoring, disciplining and motivating employees.
- Assisted in developing specialized fixtures, test equipment and procedures for failure analysis.
- Supported engineers and architects in design of facilities, infrastructure and systems.
Shift Leader
Walgreens
03.2013 - 03.2019
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Monitored employee actions for safety, sanitation and general housekeeping compliance, proactively protecting staff and customers from safety hazards and infection risk.
- Enforced company policies and regulations with employees.
Education
High School Diploma -
Fort Zumwalt South High School
Saint Peters, MO05.2015
Associate of Applied Science - Cyber Security
Saint Charles Community College
Saint Charles, MO05-2026
Skills
- Problem-solving
- Resourceful approach
- Organized style
- Improving design processes
- Increasing team efficiency
- Boosting work quality
- Analytical approaches
- Attention to detail
- Methodical nature
- Conscientious nature
- Managing design and production
- Producing durable products
- High-quality products
- Microsoft Office
- Troubleshooting abilities
- Application support
- Remote support
- Ticket management
Certification
- Series 7
- Series 63
- A+
Timeline
Support Technician
Lightedge Solutions
06.2025 - Current
Product Support Technician
Super Bright LEDs
03.2024 - 04.2025
Financial Representative
Charles Schwab
09.2022 - 02.2024
INOC Technician
Connectria Hosting
04.2019 - 09.2022
Shift Leader
Walgreens
03.2013 - 03.2019
High School Diploma -
Fort Zumwalt South High School
Associate of Applied Science - Cyber Security
Saint Charles Community College