Versatile professional with a background in account management, marketing, and customer service, and art. Strong in client communication, contract negotiation, and team collaboration, with a record of improving customer satisfaction and supporting business goals. Ready to drive growth and strengthen key partnerships; in and out of the office.
Work History
Key Account Manager
10 Years 5 Months
Hoffmann Heimos Greenhouses | 04.2016 - 09.2026
Negotiated pricing, contracts, and delivery terms to support long-term customer partnerships.
Managed key account relationships, aligning greenhouse production schedules with customer demand.
Developed and delivered presentations to key customers to position products and services.
Coordinated sales, logistics, and operations teams to ensure accurate order fulfillment.
Monitored inventory availability and communicated supply updates to protect service levels.
Mentored account support staff on client communication, reporting, and process consistency.
Proactively identified potential issues within key accounts, taking corrective action to prevent loss of business or dissatisfaction.
Multi-Media Manager
13 Years 8 Months
Hoffmann Heimos Greenhouses | 01.2013 - 09.2026
Edited promotional graphics and motion pieces for digital and print distribution.
Managed digital asset libraries, organizing files for quick retrieval and reuse.
Collaborated with sales and operations teams to align visuals with business priorities.
Developed strategic marketing plans resulting in increased brand awareness and audience engagement.
Front Office Administrator
10 Months
90 Degrees West | 06.2012 - 04.2013
Managed front desk operations, greeting visitors and directing inquiries with professionalism.
Oversaw supply inventory and replenishment to support uninterrupted daily operations.
Provided clerical support to company employees by preparing Production materials for commercial shoots
Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
Contributed to positive team dynamics by collaborating effectively with colleagues on various projects.
Sales Clerk
1 Year 5 Months
Fantasy Shop Comic & Games | 01.2011 - 06.2012
Assisted customers with comic, game, and hobby product selection using strong knowledge of store inventory.
Organized merchandise displays to highlight new releases, collectibles, and featured gaming products.
Developed strong relationships with customers, driving repeat business and loyalty to the point of a 100% increase in sales over the year I worked there.
Assisted with monthly Comic Supply Orders to ensure proper volume
Education
Bachelor of Arts - Graphics And Animation
Missouri State University | Springfield, MO | 12-2010
cum laude graduate
Skills
Key account management
Client relationship building
Account retention
Contract negotiation
Strategic planning
Microsoft and Adobe proficiency
Teamwork and collaboration
Interpersonal communication
Timeline
Key Account Manager
Hoffmann Heimos Greenhouses
04.2016 - 09.2026Read More
Multi-Media Manager
Hoffmann Heimos Greenhouses
01.2013 - 09.2026Read More
Front Office Administrator
90 Degrees West
06.2012 - 04.2013Read More
Sales Clerk
Fantasy Shop Comic & Games
01.2011 - 06.2012Read More
Missouri State University
Bachelor of Arts from Graphics And Animation
Read More
National Honors Society
Premiere co-curricular organization in American high schools that recognizes and encourages outstanding student achievement
Key Account Manager at Ludhiana Beverages Pvt. Ltd. (authorized bottler of the Coca- Cola Company)Key Account Manager at Ludhiana Beverages Pvt. Ltd. (authorized bottler of the Coca- Cola Company)