Samantha Wagner
Puxico
Summary
Ambitious Receptionist equipped to handle front desk operations greeting guests, routing correspondence, and solving immediate issues. Goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette. Committed to contributing to company growth.
Overview
16
16
years of professional experience
Work History
Receptionist
Puxico Medical Clinic
Puxico
01.2013 - Current
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Compiled data from various sources into organized reports for management review.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled appointments for clients, customers, and other visitors.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures
- Greeted visitors and provided them with assistance.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Served visitors by greeting, welcoming and directing to appropriate personnel.
- Assisted in the preparation of regularly scheduled reports by collecting and analyzing information.
- Processed payments and updated accounts to reflect balance changes.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Scheduled and confirmed appointments
- Answered large numbers of calls.
- Sorted incoming mail and directed to correct personnel each day.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Processed and labeled medical documents accurately.
- Ensured precise completion of hospital discharge documents, facilitating efficient patient processing.
Receptionist
Dexter Medical Center
Dexter
09.2009 - 01.2013
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Ensured that all necessary forms were completed accurately prior to submitting them for processing.
- Assisted with special projects assigned by management when required.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Verified visitors' identification cards before allowing access to the building.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Greeted visitors and provided them with assistance.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Scheduled appointments for clients, customers, and other visitors.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Performed data entry tasks into various computer systems accurately and promptly.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Managed inventory of office supplies and placed orders to ensure adequate stock levels.
- Utilized office equipment such as printers, copiers, and fax machines, ensuring they were in good working order.
- Developed and maintained a filing system for essential documents, improving office organization.
- Processed payments and updated accounts to reflect balance changes.
- Updated and recorded customer or client information to maintain accounts.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Delivered administrative support to team members by making copies, sending faxes, organizing documents and rearranging schedules.
- Greeted and directed visitors to appropriate personnel and answered large number of calls and emails daily.
- Performed clerical duties such as filing, photocopying, transcribing.
- Participated in emergency response drills and maintained knowledge of safety procedures.
- Scheduled and confirmed appointments.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Ensured cleanliness and organization of the reception area to maintain a professional atmosphere.
Education
High School Diploma -
Twin Rivers High School
Broseley, MO05-1991
Skills
- Microsoft Office
- Data entry
- Customer service
- Appointment scheduling
- Inventory management
- Document processing
- Office equipment usage
- Time management
- Attention to detail
- Effective communication
- Team collaboration
- Phone etiquette
- Multitasking and prioritization
- Multi-line phone system operation
- Office supply inventory co
- Document control
- Meticulous and organized
Affiliations
- Im a mother of four with two still very active in school and after school sports, clubs, church activities, and other hobbies and still manage to work a full forty plus hour work week and stay organized.
Custom
- I strive to do my work efficiently and to the best of my knowledge. I go above and beyond to help others in the office when needed. Willing to work over or come in early to get the job done.
References
References available upon request.
Timeline
Receptionist
Puxico Medical Clinic
01.2013 - Current
Receptionist
Dexter Medical Center
09.2009 - 01.2013
High School Diploma -
Twin Rivers High School
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