Samantha Shane
Savannah
Summary
Successful Client Services Representative with 5 years of experience addressing customer requests and concerns. Enhances customer experiences with my ability to establish strong rapport with clients. Strong ability to navigate diverse client situations and adapt to changing needs. My most important focus to be client driven, but also keeping key goals in mind.
Overview
5
5
years of professional experience
Work History
Client Service Representative
American Family Insurance
06.2024 - Current
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Managed incoming calls, providing prompt and accurate information to clients about products and services.
- Maintained detailed records of client interactions, allowing for better understanding of needs and preferences for future engagements.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
Front Desk Associate
Results CX
07.2021 - 06.2024
- Maintained cleanliness and organization of front desk area.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered guest questions and referred to local points of interest.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Enforced policies and procedures to increase efficiency.
- Completed data entry and filing to keep records updated for easy retrieval.
- Sorted and delivered mail and packages upon arrival to correct staff members and departments.
- Routed incoming mail and messages to relevant personnel without delay.
- Scheduled office meetings and client appointments for staff teams.
Customer Service Associate
Results CX
07.2019 - 07.2021
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Solved problems with products and services by providing customers with technical support.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Education
High School Diploma -
Benton High School
Saint Joseph, MO05.2013
Skills
- Information Protection
- Multi-Line Phone Systems
- Hospitality Services
- System documentation
- Office Administration
- Time Management
- Cash Handling
- Problem-Solving Skills
- Record Preparation
- Customer support
Timeline
Client Service Representative
American Family Insurance
06.2024 - Current
Front Desk Associate
Results CX
07.2021 - 06.2024
Customer Service Associate
Results CX
07.2019 - 07.2021
High School Diploma -
Benton High School
Similar Profiles
Benjamin RobertsBenjamin Roberts
Agent at American Family InsuranceAgent at American Family Insurance
Dominic VigilDominic Vigil
Agency Owner at American Family InsuranceAgency Owner at American Family Insurance
Katie LohrKatie Lohr
Office Manager/CSR, Sales at Tony Froehlich Agency, American Family InsuranceOffice Manager/CSR, Sales at Tony Froehlich Agency, American Family Insurance