Samantha Rumpsa
Dardenne Prairie
Summary
Strategic, 6x-certified Salesforce Senior Administrator with 10+ years of Salesforce experience. Proven leader in Salesforce strategy, data architecture, and platform optimization, driving scalable solutions aligned with business goals. Adept at designing and executing system roadmaps, leading cross-functional initiatives, and aligning technical execution with organizational growth. Known for strong collaboration, clear communication, and a data-driven, problem-solving mindset.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Salesforce Support Manager
FTL Finance
12.2021 - Current
- Direct Salesforce strategy and optimization initiatives, enhancing cross-functional processes and addressing critical system gaps
- Architected new Salesforce data model and automation framework to onboard a new brand, including multi-brand support via additional Marketing Cloud Account Engagement Business Unit
- Drove consolidation of communication platforms by integrating email and SMS into Marketing Cloud Account Engagement, resulting in $200K yearly savings from vendor elimination
- Audit and streamline contract usage to reduce costs and maximize ROI on Salesforce investments
- Manage daily operations to ensure smooth functioning of the support department
- Monitor employee and customer interactions to assess quality of service
- Manage and collaborate on all projects completed by consultant partners
Account Executive
FTL Finance
08.2019 - 12.2021
- Built and nurtured relationships with new and existing contractor accounts to ensure continued use of products and services, territory saw 25% increase in loan originations for 2020
- Collaborated with partner organizations to identify new opportunities that support FTL Finance goals and sales initiatives
- Traveled to HVAC industry events to promote and represent FTL Finance, present FTL Finance benefits and explain financing process to contractor and distributor partners
- Explained complex financial information in terms that were easily understood by non-financial savvy customers
- Reported on territory metrics monthly and quarterly using Salesforce, provided year over year and year-to-date numbers
- Partnered with marketing team to formulate seasonal sales promotions and customer incentives
- Used Data Loader to import new leads and update account information
- Helped troubleshoot workflow and process builder fails
Marketing Coordinator
FTL Finance
09.2015 - 08.2019
- Wrote and edited copy for all marketing campaigns, including direct mail, email, and call scripts
- Set up campaigns in Salesforce and Marketing Cloud Account Engagement
- Uploaded associated campaign tasks to corresponding accounts and leads
- Teamed with Salesforce consultants to implement Marketing Cloud Account Engagement, and telephony (Talkdesk) in Salesforce environment
- Created and led training webinars on how to successfully implement FTL Finance into contractor’s business including co-creating “Tour de Finance” class for contractor continuing education credit
Bartender/Service
O'Charleys
04.2012 - 04.2016
- Prepared custom drink orders by accurately measuring and mixing house ingredients.
- Ensured customer satisfaction by remaining accessible and personable
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Assisted with inventorying beverage stock and bar supplies.
Customer Service Representative
FTL Finance
12.2014 - 08.2015
- Answered customer phone calls promptly to avoid on-hold wait times.
- Offered account assistance to customers including answering questions about interest rates, account balances, statements, and additional loan details
- Worked with county offices to secure FTL Finance loans via property liens
Retail Manager
Ann Taylor LOFT
09.2011 - 08.2013
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers, designated store credit card coach
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
Education
Bachelor of Journalism - Strategic Communication
University of Missouri - Columbia
Columbia, MOSkills
- Salesforce Systems Strategy & Infrastructure Optimization
- Project Management
- Microsoft Office proficiency
- Data Communications
- Administration and Reporting
- Organizational Development
Certification
Salesforce Certified Platform Administrator - Issued June 2019
Salesforce Platform Administrator II - Issued April 2021
Salesforce Service Cloud Consultant - Issued October 2022
Salesforce Platform App Builder - Issued June 2023
Salesforce Platform Foundations - Issued September 2023
Salesforce Marketing Cloud Account Engagement Specialist - Issued August 2024
Timeline
Salesforce Support Manager
FTL Finance
12.2021 - Current
Account Executive
FTL Finance
08.2019 - 12.2021
Marketing Coordinator
FTL Finance
09.2015 - 08.2019
Customer Service Representative
FTL Finance
12.2014 - 08.2015
Bartender/Service
O'Charleys
04.2012 - 04.2016
Retail Manager
Ann Taylor LOFT
09.2011 - 08.2013
Bachelor of Journalism - Strategic Communication
University of Missouri - Columbia
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