Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Rumpsa

Dardenne Prairie

Summary

Strategic, 6x-certified Salesforce Senior Administrator with 10+ years of Salesforce experience. Proven leader in Salesforce strategy, data architecture, and platform optimization, driving scalable solutions aligned with business goals. Adept at designing and executing system roadmaps, leading cross-functional initiatives, and aligning technical execution with organizational growth. Known for strong collaboration, clear communication, and a data-driven, problem-solving mindset.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Salesforce Support Manager

FTL Finance
12.2021 - Current
  • Direct Salesforce strategy and optimization initiatives, enhancing cross-functional processes and addressing critical system gaps
  • Architected new Salesforce data model and automation framework to onboard a new brand, including multi-brand support via additional Marketing Cloud Account Engagement Business Unit
  • Drove consolidation of communication platforms by integrating email and SMS into Marketing Cloud Account Engagement, resulting in $200K yearly savings from vendor elimination
  • Audit and streamline contract usage to reduce costs and maximize ROI on Salesforce investments
  • Manage daily operations to ensure smooth functioning of the support department
  • Monitor employee and customer interactions to assess quality of service
  • Manage and collaborate on all projects completed by consultant partners

Account Executive

FTL Finance
08.2019 - 12.2021
  • Built and nurtured relationships with new and existing contractor accounts to ensure continued use of products and services, territory saw 25% increase in loan originations for 2020
  • Collaborated with partner organizations to identify new opportunities that support FTL Finance goals and sales initiatives
  • Traveled to HVAC industry events to promote and represent FTL Finance, present FTL Finance benefits and explain financing process to contractor and distributor partners
  • Explained complex financial information in terms that were easily understood by non-financial savvy customers
  • Reported on territory metrics monthly and quarterly using Salesforce, provided year over year and year-to-date numbers
  • Partnered with marketing team to formulate seasonal sales promotions and customer incentives
  • Used Data Loader to import new leads and update account information
  • Helped troubleshoot workflow and process builder fails

Marketing Coordinator

FTL Finance
09.2015 - 08.2019
  • Wrote and edited copy for all marketing campaigns, including direct mail, email, and call scripts
  • Set up campaigns in Salesforce and Marketing Cloud Account Engagement
  • Uploaded associated campaign tasks to corresponding accounts and leads
  • Teamed with Salesforce consultants to implement Marketing Cloud Account Engagement, and telephony (Talkdesk) in Salesforce environment
  • Created and led training webinars on how to successfully implement FTL Finance into contractor’s business including co-creating “Tour de Finance” class for contractor continuing education credit

Bartender/Service

O'Charleys
04.2012 - 04.2016
  • Prepared custom drink orders by accurately measuring and mixing house ingredients.
  • Ensured customer satisfaction by remaining accessible and personable
  • Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
  • Assisted with inventorying beverage stock and bar supplies.

Customer Service Representative

FTL Finance
12.2014 - 08.2015
  • Answered customer phone calls promptly to avoid on-hold wait times.
  • Offered account assistance to customers including answering questions about interest rates, account balances, statements, and additional loan details
  • Worked with county offices to secure FTL Finance loans via property liens

Retail Manager

Ann Taylor LOFT
09.2011 - 08.2013
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers, designated store credit card coach
  • Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused

Education

Bachelor of Journalism - Strategic Communication

University of Missouri - Columbia
Columbia, MO

Skills

  • Salesforce Systems Strategy & Infrastructure Optimization
  • Project Management
  • Microsoft Office proficiency
  • Data Communications
  • Administration and Reporting
  • Organizational Development

Certification

Salesforce Certified Platform Administrator - Issued June 2019

Salesforce Platform Administrator II - Issued April 2021

Salesforce Service Cloud Consultant - Issued October 2022

Salesforce Platform App Builder - Issued June 2023

Salesforce Platform Foundations - Issued September 2023

Salesforce Marketing Cloud Account Engagement Specialist - Issued August 2024


Timeline

Salesforce Support Manager

FTL Finance
12.2021 - Current

Account Executive

FTL Finance
08.2019 - 12.2021

Marketing Coordinator

FTL Finance
09.2015 - 08.2019

Customer Service Representative

FTL Finance
12.2014 - 08.2015

Bartender/Service

O'Charleys
04.2012 - 04.2016

Retail Manager

Ann Taylor LOFT
09.2011 - 08.2013

Bachelor of Journalism - Strategic Communication

University of Missouri - Columbia

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Samantha Rumpsa