Samantha Pulliam
St Louis,MO
Summary
Dynamic Coordinator with a proven track record, excelling in customer service and analytical thinking. Enhanced operational efficiency through innovative reporting systems and improved compliance monitoring. Skilled in claims processing and relationship building, fostering strong partnerships while ensuring legal compliance and effective onboarding processes.
Overview
10
10
years of professional experience
Work History
Banquet Server
The Christy
04.2025 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
- Carried out professional service, retaining polite and friendly approach at all times.
- Handled food and beverage orders for up to [Number] guests, delivering prompt and friendly service.
Server
Buffalo Wild Wings
11.2024 - 03.2025
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Improved dining experience by providing prompt, attentive service to guests.
- Checked guests' identification before serving alcoholic beverages.
Benefits Specialist
Cpc Logistics
09.2019 - 10.2023
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
- Processed employee life event changes, ensuring timely updates to benefits and coverage for qualifying events such as marriage or the birth of a child.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits plans were processed correctly each pay period.
- Implemented open enrollment system to streamline benefits processes for employees.
- Ensured accurate benefits enrollment by meticulously reviewing and processing employee forms.
- Established a user-friendly self-service portal enabling employees to access up-to-date information about their individual benefit plans.
- Managed annual open enrollment process, ensuring timely and accurate updates to employee records.
Safety Administrator
Schilli Corporation
06.2015 - 01.2019
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Minimized work-related injuries by providing proper personal protective equipment to all employees.
- Promoted a culture of accountability for safety among all employees, leading to increased ownership and commitment to maintaining a safe working environment.
- Devised and monitored safety performance metrics to assess and improve safety performance.
- Streamlined documentation processes for accident reporting, resulting in more efficient data collection and analysis.
- Responded to any emergencies as instructed and with utmost efficiency.
- Provided exceptional customer service during stressful situations involving accident victims or property damage incidents.
- Negotiated settlements within approved authority limits to achieve fair outcomes for both customers and the company.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Education
No Degree - Criminal Justice
St Louis Community College
St Louis 01-2024
GED -
Hiset
Pacific Missouri 2015
Skills
- Relationship building
- Verbal communication
- Deadline oriented
- Data management
- Research
- Resourceful
Timeline
Banquet Server
The Christy
04.2025 - Current
Server
Buffalo Wild Wings
11.2024 - 03.2025
Benefits Specialist
Cpc Logistics
09.2019 - 10.2023
Safety Administrator
Schilli Corporation
06.2015 - 01.2019
No Degree - Criminal Justice
St Louis Community College
GED -
Hiset
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