Summary
Overview
Work History
Education
Skills
Timeline
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Samantha Kimes

Springfield

Summary

Professional shift supervisor with strong leadership skills and focus on team collaboration. Skilled in managing daily operations, resolving conflicts, and ensuring high performance standards. Known for adaptability and delivering results in fast-paced environments. Strong organizational abilities and effective communication, fostering productive and positive workplace, as well as highly reliable and flexible.

Overview

6
6
years of professional experience

Work History

Cashier/Bartender

Tailwind Concessions
11.2022 - Current
  • Processed customer transactions accurately and efficiently at point of sale.
  • Assisted customers with product inquiries, enhancing overall shopping experience.
  • Maintained cleanliness and organization of checkout area to ensure safety standards.
  • Handled cash and electronic payments while ensuring accuracy in each transaction.
  • Provided support during peak hours, adapting quickly to high-volume environments.
  • Resolved customer complaints professionally, contributing to positive service reputation.
  • Learned company policies and procedures to improve operational efficiency in daily tasks.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Addressed customer needs and made product recommendations to increase sales.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Increased sales of promotional items by informing customers about current offers.

Assistant Manager

Rapid Roberts
01.2020 - 03.2022
  • Managed inventory levels, ensuring timely restocking and minimizing shortages.
  • Analyzed performance metrics to identify areas for operational enhancement.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Collaborated with the management team to develop strategic plans for business growth and improvement.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Analyzed sales data to identify trends and adjust inventory orders accordingly.

Shift Lead

Taco Bell
04.2020 - 01.2022
  • Supervised team members to ensure adherence to operational standards and customer service excellence.
  • Trained new employees on food safety protocols and service procedures, enhancing team efficiency.
  • Implemented inventory control measures to reduce waste and streamline supply management processes.
  • Collaborated with management to develop strategies for improving customer satisfaction scores.
  • Resolved customer complaints promptly, maintaining a positive dining experience and fostering loyalty.
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
  • Helped store management meet standards of service and quality in daily operations.
  • Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
  • Established positive rapport with customers and staff members alike through strong communication skills.
  • Completed cash and credit card transactions accurately using POS software.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
  • Monitored food preparation, production, and plating for quality control.
  • Set and oversaw weekly and special event menu plans.
  • Stayed current with industry trends and innovations to boost competitiveness and customer appeal.
  • Tracked kitchen performance metrics to monitor progress and identify areas for improvement.

Education

High School Diploma -

De Soto Sr High
De Soto, MO

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Time management skills
  • Cash handling
  • Cleaning and sanitizing
  • Team collaboration
  • Customer service excellence
  • Money handling
  • Reliability and punctuality
  • Customer relations
  • Cash register operation
  • Written and verbal communication
  • Order taking
  • Professionalism and courtesy
  • Cash management
  • Payment processing
  • Product restocking
  • Conflict resolution
  • Product knowledge
  • Refunds and exchanges
  • Issue resolution
  • Cash drawer balancing
  • POS system operations
  • Payment collection
  • POS systems
  • Staff training
  • Refund handling
  • ID verification
  • Inventory management
  • Inventory control
  • Decision making aptitude
  • Sales expertise
  • Daily reporting
  • Retail merchandising
  • Product recommendations
  • Drawer balancing
  • Fraud prevention awareness
  • Loyalty program promotion
  • Liquor regulations and compliance
  • Expense tracking
  • Liquor law compliance
  • Multitasking and organization
  • Data entry
  • Inventory restocking
  • Training and onboarding
  • Basic math
  • Upselling techniques
  • Promotions and discounts
  • Dependability and reliability
  • Gift card handling
  • Problem-solving
  • Honest and dependable

Timeline

Cashier/Bartender

Tailwind Concessions
11.2022 - Current

Shift Lead

Taco Bell
04.2020 - 01.2022

Assistant Manager

Rapid Roberts
01.2020 - 03.2022

High School Diploma -

De Soto Sr High

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Samantha Kimes