Samantha Hill
St Louis
Summary
Logistics and operations professional with commercial driving experience and a strong background in billing, compliance, and customer service. CDL-certified with proven skills in route coordination, incident reporting, documentation, and problem resolution. Known for managing time-sensitive workloads, communicating effectively with dispatch and customers, and maintaining regulatory standards.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Local Truck Driver
Hub Group
St Louis, MO
11.2025 - Current
- Execute daily local delivery and pickup routes according to company schedules
- Coordinate with dispatch regarding routing changes, delays, and service issues
- Maintain electronic logs and compliance documentation
- Report accidents, safety incidents, and vehicle concerns
- Ensure on-time performance and professional customer interactions
- Support operational efficiency through proactive communication
- Operated delivery vehicles safely while adhering to traffic regulations.
- Conducted pre-trip inspections to ensure vehicle safety and compliance.
- Learned efficient route navigation to optimize delivery schedules.
- Communicated with dispatch to confirm delivery details and updates.
OTR Truck Driver
Witte Brothers Exchange
Troy, MO
06.2024 - 10.2025
- Operated commercial vehicles in compliance with DOT regulations
- Followed routing and scheduling instructions from dispatch
- Conducted pre-trip and post-trip inspections to maintain vehicle safety and compliance.
- Managed logs for hours of service, adhering to federal regulations for driving time.
- Documented delivery records and incident reports
- Communicated consistently with operations teams
- Maintained safety and service standards
- Managed time-sensitive freight deliveries
Billing Specialist
Imperial Dade
St Louis, MO
08.2021 - 01.2022
- Processed freight invoices and shipment records
- Verified billing accuracy and resolved discrepancies
- Maintained organized documentation systems
- Coordinated with sales and operations teams
- Managed customer inquiries related to billing discrepancies, providing effective resolutions promptly.
- Utilized billing software to generate invoices and maintain accurate records of transactions.
- Monitored payment schedules, following up on overdue accounts to ensure timely collections.
- Researched and resolved billing discrepancies to enable accurate billing.
Payment Specialist/Loan Processor
Justine PETERSEN
St. Louis, MO
07.2017 - 08.2021
- Managed loan documentation and underwriting conditions
- Prepared closing files and compliance records
- Generated portfolio and delinquency reports
- Maintained regulatory confidentiality standards
- Processed high-volume payment transactions accurately and efficiently.
- Assisted in reconciliation of payment discrepancies to ensure financial accuracy.
Collection Customer Service Representative
US Bank
St Louis, MO
04.2014 - 05.2017
- Resolved customer inquiries regarding payment plans and account status to enhance satisfaction.
- Handled high-volume account communications
- Negotiated payment plans and resolutions
- Maintained accurate financial records
- Managed collections processes using CRM software to track accounts and improve recovery rates.
- Educated customers on their financial obligations, offering guidance on budgeting and repayment options tailored to their individual circumstances.
- Ensured compliance with all applicable federal, state, and local regulations governing debt collection activities while protecting consumer rights.
Education
High School Diploma -
Normandy Technical High
St Louis, MO05-2008
Skills
- Dispatch & Route Coordination
- Incident & Accident Reporting
- Claims & Case Documentation
- Scheduling & Workflow Management
- Customer & Driver Communication
- DOT Compliance & Safety
- Problem Resolution
- Account & File Management
- Microsoft Office / Digital Systems
- Time & Priority Management
Certification
- CDL-Commerical Driver's License, Prime, Inc - May 2024
Commercial Driver's License
I obtained my Commercial Driver’s License (CDL) in May 2024 and have experience operating commercial vehicles in local delivery and transportation operations. I am knowledgeable in DOT regulations, electronic logging systems, and safety compliance. I consistently maintain accurate documentation, communicate with dispatch, and report incidents and vehicle concerns in accordance with company policies.
Timeline
Local Truck Driver
Hub Group
11.2025 - Current
OTR Truck Driver
Witte Brothers Exchange
06.2024 - 10.2025
Billing Specialist
Imperial Dade
08.2021 - 01.2022
Payment Specialist/Loan Processor
Justine PETERSEN
07.2017 - 08.2021
Collection Customer Service Representative
US Bank
04.2014 - 05.2017
High School Diploma -
Normandy Technical High