Samantha Gaither
Lee’s Summit
Summary
Dynamic professional with extensive experience in customer service and data management, notably in my current role as a Correspondence Clerk at Performant. Proven ability to enhance account maintenance and ensure quality assurance, consistently prioritizing tasks to meet urgent deadlines. Strong communicator with exceptional time management skills, dedicated to achieving operational excellence.
Overview
22
22
years of professional experience
Work History
Correspondence Clerk
Performant
01.2022 - Current
- Review all incoming mail, prioritizing by urgency and importance as per department & client guidelines.
- Upload media to accounts and ensure uploads are successful.
- Enter appropriate status codes in the system, updates current account information, and generates letters.
- Distributes designated media to other departments as appropriate.
- Counts and logs daily production.
Receptionist
Cradle Thru College Care Pediatrics
Kansas City
02.2015 - 11.2022
- Company Overview: Kansas City, MO
- Answering phone calls, patient check-in and check-out, scheduling, payments.
- Manage incoming and outgoing faxes, electronic records, and records transfers.
- Order product samples for physicians, and scheduling lunches with drug reps.
- Maintaining a neat and organized work environment.
- Kansas City, MO
Retail Compliance Coordinator
Micro Center
Overland Park
01.2009 - 02.2013
- Company Overview: Overland Park, KS
- Print and place all product signage to ensure all signs are up to date and properly placed.
- Re-ticket products with new price tags in accordance with Price Change Report.
- Alert Inventory Control of inventory overages and/or shortages.
- Overland Park, KS
Store Manager
Apricot Lane
Leawood
01.2007 - 01.2009
- Company Overview: Leawood, KS
- Assist customers and employees with transactions and questions.
- Scheduling and supervising employees.
- Maintain stock and order in products.
- Leawood, KS
Sales Associate
Pier 1
Kansas City
01.2003 - 01.2007
- Company Overview: Kansas City, MO
- Assist customers with transactions and questions.
- Maintain a stocked and clean environment.
- Kansas City, MO
Education
Associate of Arts Degree -
MCC- Longview
Lee’s Summit, MO05.2005
High School Diploma -
Center High School
Kansas City, MO05.2002
Skills
- Data entry and record management
- Account maintenance
- Customer service and communication
- Quality assurance and attention to detail
- Time management
Professional References
- Nicole Pence, 9205 Oakland Ave, Kansas City, MO, 64138, (816) 674-1657
- Kristie Clark, 9201 E. 67th Terrace, Raytown, MO, 64133, (816) 699-4351
- Kaitlyn Larry, 9700 Richmond Ave, Kansas City, MO, 64134, (816) 204-0507
Timeline
Correspondence Clerk
Performant
01.2022 - Current
Receptionist
Cradle Thru College Care Pediatrics
02.2015 - 11.2022
Retail Compliance Coordinator
Micro Center
01.2009 - 02.2013
Store Manager
Apricot Lane
01.2007 - 01.2009
Sales Associate
Pier 1
01.2003 - 01.2007
Associate of Arts Degree -
MCC- Longview
High School Diploma -
Center High School
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