Samantha Butcher
Strafford
Summary
Proven track record in enhancing customer satisfaction and fostering a positive environment. Recognized for strong decision-making, time management, and team leadership skills.
Overview
2
2
years of professional experience
Work History
Assistant Manager
Taco Bell
Strafford, MO
05.2024 - Current
- Enhanced customer satisfaction by addressing concerns promptly and fostering a positive environment.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Monitored compliance with food safety regulations, ensuring health standards were consistently met.
- Developed training materials to improve team performance and operational efficiency.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Oversaw daily operations to maintain store cleanliness and organization.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Coordinated staff schedules to ensure optimal coverage during peak service hours.
- Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
- Correctly calculated inventory and ordered appropriate supplies.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
Education
Associate of Science - Clinical Psychology
Ozarks Technical Community College
Springfield, MO05.2036
Skills
- Staff training and development
- Team leadership
- Employee scheduling
- Task delegation
- Decision-making
- Time management
- Employee engagement
- Policy enforcement
- Customer service
- Problem-solving
- Team motivation
- Goal setting
Timeline
Assistant Manager
Taco Bell
05.2024 - Current
Associate of Science - Clinical Psychology
Ozarks Technical Community College