Samantha Blevins
Jefferson City,MO
Summary
Experienced Customer Service professional bringing 15+ years of quality performance in related roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Skilled, with a broad base of experience in technical support and operations. Capable of resolving problems quickly, delivering high levels of customer satisfaction.
Overview
15
15
years of professional experience
Work History
Patient Service Representative
Capital Regional Medical Center
12.2020 - Current
- Assisted patients in filling out check-in and payment paperwork.
- Took copayments and compiled daily financial records.
- Used Cerner ERM System to schedule high volumes of appointments.
- Followed document protocols to safeguard confidentiality of patient records.
- Organized patient records and database to facilitate information storage and retrieval.
- Assisted in creating training material for new employees
- Assisted in developing and maintaining records for client accounts with clinics clients
- Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
Tier 1 Mac+ Advisor
Concentrix
06.2020 - 12.2020
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Analyzed hardware and Software issues to identify troubleshooting methods needed for quick remediation.
- Processed many support requests weekly for technical assistance on wide range of issues related to MacOS and IOS.
- Documented all transactions and support interactions in system for future reference and addition to knowledge base.
Customer Service Supervisor
Walmart
09.2011 - 06.2020
- Exceeded team goals and collaborated with staff members to implement customer service initiatives
- Coached team members to deliver hospitable, professional service while adhering to set service models
- Devised innovative strategies to improve customer satisfaction scores and meet company goals
- Supervised day-to-day customer service operations to provide staff with guidance and drive productivity
- Assessed and authenticated customer exchanges, voids and returns
- Conferred with customers about concerns with products or services to resolve problems and drive sales
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Clerk
Cole County Court House
01.2010 - 06.2010
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members
- Provided quality clerical support through data entry, document management, email correspondence and overseeing operation of office equipment
- Responded to inquiries from general public regarding court appearance, trial dates, judicial procedures and fines
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties
Education
Certificate of Graphic Design - Graphic Design
Nichols Career Center
Jefferson City, MO05.2007
High School Diploma -
Jefferson City Highschool
Jefferson City05.2006
Skills
- Staff education and training
- Revenue Cycle ERM
- Cerner ERM
- Staff management
- Strategic planning
- Appointment scheduling
- Proficient with Word
- Computer-savvy
- Mac/Windows systems
- Customer service expert
- Technical issues analysis
- Problem resolution
- Accurate Data Entry
- HIPAA compliance
Timeline
Patient Service Representative
Capital Regional Medical Center
12.2020 - Current
Tier 1 Mac+ Advisor
Concentrix
06.2020 - 12.2020
Customer Service Supervisor
Walmart
09.2011 - 06.2020
Clerk
Cole County Court House
01.2010 - 06.2010
Certificate of Graphic Design - Graphic Design
Nichols Career Center
High School Diploma -
Jefferson City Highschool
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