Samantha Baker
Independence
Summary
Certified Pharmacy Technician with a passion for contributing to team success through hard work, attention to detail, and excellent organizational skills. Committed to continuous learning and growth, motivated to acquire new skills and to gain more knowledge.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Cycle Certified Pharmacy Tech
Rockhill LTC Pharmacy
11.2022 - Current
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Prepared delivery sheets to go out to facilities.
- Delivered Medication to facilities for each month.
- Used med on time system to fill monthly prescriptions for patients. helped to keep automatic doses machine running.
- Help to keep the doses machine running.
- Data Entry
- Answer phones and assist customers with problems or prescription refills.
- Rollover prescriptions so patients have refills when they need them.
Pharmacy Operations Manager (RXOM)
Walgreens
05.2021 - 11.2022
- In charge of hiring Pharmacy Technicians.
- Trained newly hired pharmacy technicians.
- Coached Pharmacy technicians on areas needed for improvement.
- Managed daily work flow.
- In charge of yearly Technician reviews,
- Fostered excellence by example by "setting pace" and being hands on mentor to pharmacy technicians.
- Creating weekly schedules for pharmacy technicians.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Data Entry
- Filling prescriptions
- Setting prescriptions up for delivery when requested by patient.
- Answering phone calls from patients and doctors.
- Finished patient car portal calls daily.
- Resolved Third party rejects on medication.
- Customer Service
- Immunized patients under supervision of pharmacist.
- Checked out dates on medication.
- Created salvage claims for expired or damaged medication.
- Tested swabs on Abbott machines to determine results.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Ordered all pharmacy supplies and kept check on inventory levels
- Trained pharmacy interns and newly hired pharmacy technicians
Senior Certified Pharmacy Technician
Walgreens
10.2010 - 08.2021
- Communicated with prescribers to verify medication dosages, refill authorizations and patient information.
- Resolved non-routine issues like third-party billing, computer system and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Counted, measured, and compounded medications following standard procedures.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Collected co-payments or full payments from customers.
- Stocked, labeled and inventoried medication to keep accurate records.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems and locating items.
- Consulted with insurance company representatives to complete claims processing, resolve concerns and reconcile payments.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
Education
Associate In Applied Science -
Metropolitan Community College
Kansas City, MOSkills
- Employee Work Scheduling
- Inventory and Restocking
- Medication Dispensing
- Employee Performance Evaluations
- Drug Inventory Management
- Workflow Schedules
- Customer Service
Certification
- Certified Pharmacy Technician
Timeline
Cycle Certified Pharmacy Tech
Rockhill LTC Pharmacy
11.2022 - Current
Pharmacy Operations Manager (RXOM)
Walgreens
05.2021 - 11.2022
Senior Certified Pharmacy Technician
Walgreens
10.2010 - 08.2021
Associate In Applied Science -
Metropolitan Community College
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