Sam Davidson
St Louis,MO
Summary
Customer service professional with extensive experience in project and task management, problem-solving, and relationship management. Skilled in delivering exceptional customer service, leading teams, and driving results. Known for building strong client relationships, resolving complex issues, and ensuring high levels of customer satisfaction.
Overview
11
11
years of professional experience
2
2
years of post-secondary education
Work History
Application Configuration Specialist
Momentus Technologiees
St Louis, Missouri
09.2023 - Current
- Client Issue Resolution: Delivered exceptional application support, resolving over 500 complex client issues via email, phone, and online training, ensuring timely and effective solutions to enhance customer satisfaction.
- Diagnostic Testing and Troubleshooting: Conduct thorough diagnostics and testing to identify and fix configuration errors, workflow issues and software bugs to enhance product reliability and customer satisfaction
- Educational Leadership and Training: Acted as a key educational resource for both clients and team members, delivering user training sessions and promoting best practices. Built strong relationships through clear communication and effective problem-solving.
- Organization: Successfully managed a portfolio of 40-50 clients, consistently achieving a 99% KPI rating for customer satisfaction and service performance.
Quality Engineer - Payments
Momentus Technologies
St Louis, Missouri
06.2022 - 09.2023
- Agile Methodology: Actively participated in daily scrums, sprint planning, and quarterly PI planning meetings as a key member of an Agile team, fostering collaboration and ensuring timely sprint deliverables.
- Test Development and Execution: Designed and executed over 50 complex test cases focused on payment functionalities, ensuring system accuracy, security compliance, and user engagement, which led to a 20% reduction in error rates.
- Quality Assurance Leadership: Led end-to-end testing for new payment integrations within Agile cycles, including regression testing and post-release assessments, identifying and resolving processing anomalies to improve system performance.
- Cross-Functional Collaboration: Documented and tracked bugs, working closely with product and development teams to drive rapid issue resolution, significantly enhancing the reliability and performance of payment systems.
Senior Commercial Loan Coordinator
Busey Bank
St Louis, Missouri
05.2019 - 06.2022
- Project Management: Managed all aspects of new loan requests, ensuring each step in the process was completed without errors or delays, delivering efficient and accurate results.
- Data Integrity Management: Maintained data integrity for 500+ commercial loan applications, providing critical support to Relationship Managers in coordinating loan requests, renewals, and modifications.
- Loan Processing Oversight: Oversaw annual renewals, new loan requests, and monthly reporting with minimal supervision, maintaining 99% accuracy in data entry and documentation
Commercial Loan Input Specialist
Busey Bank
St Louis, Missouri
12.2013 - 05.2019
- Transaction Processing: Processed 1,000+ customer and interdepartmental wire transfers annually, strictly adhering to bank protocols, maintaining a 98% accuracy rate.
- Interdepartmental Collaboration: Partnered with multiple departments to cross-sell services and resolve customer issues, contributing to improved customer satisfaction and streamlined operations.
- Loan Documentation and Compliance: Accurately entered commercial loan data into core and ancillary systems, ensuring compliance with regulatory standards and internal protocols.
Education
Bachelor of Science - Computer Science
Maryville University
St. Louis, MO 01.2022 - 12.2023
Timeline
Application Configuration Specialist
Momentus Technologiees
09.2023 - Current
Quality Engineer - Payments
Momentus Technologies
06.2022 - 09.2023
Bachelor of Science - Computer Science
Maryville University
01.2022 - 12.2023
Senior Commercial Loan Coordinator
Busey Bank
05.2019 - 06.2022
Commercial Loan Input Specialist
Busey Bank
12.2013 - 05.2019
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