Cluster IT
Landmark Group
Hyderabad
08.2023 - 12.2023
- Monitored system performance and proactively resolved technical issues to maintain operational uptime.
- Conducted regular system backups and ensured data integrity practices were followed.
- Installed and configured software applications for user accessibility.
- Documented IT processes and created user guides to enhance user understanding of common issues.
- Troubleshot application errors and provided technical support to end-users.
- Created user accounts and managed access rights for users.
- Responded to helpdesk requests and provided timely technical support to ensure user satisfaction.