Sally Stotts
Kansas City
Summary
Dynamic sales associate with proven expertise at Dillards Department Store, excelling in customer service and problem-solving. Recognized for enhancing client satisfaction and driving repeat business through effective communication and teamwork. Skilled in cash handling and inventory management, consistently achieving sales targets while maintaining an organized and inviting shopping environment.
Overview
1995
1995
years of professional experience
Work History
Sales Associate
Dillards Department Store
- Worked alongside colleagues to meet daily sales targets.
- Learned product knowledge to provide informed recommendations to customers, increasing engagement.
- Restocked shelves and conducted regular inventory checks to support inventory management.
- Resolved customer issues quickly, enhancing client satisfaction.
- Participated in training sessions to develop skills in sales techniques and customer service excellence.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Managed returns, exchanges and refunds in accordance with store policy.
- Built relationships with customers to encourage repeat business.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Assisted customers with product inquiries and selections, enhancing overall shopping experience.
Cashier/Order Taker/Shift Manager
MacDonalds Fast Food Chain
03.1990 - 09.1994
- Oversaw cashier operations to maintain efficient transaction processing.
- Guided new cashiers in mastering operational procedures and point-of-sale systems.
- Oversaw cash drawer reconciliation to ensure precise financial reporting.
- Implemented inventory control measures, reducing food waste.
- Addressed customer concerns efficiently to ensure a seamless dining experience.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Maintained a clean and inviting checkout area, contributing to an enjoyable shopping experience for customers.
- Balanced cash drawers at the end of each shift, ensuring accuracy in financial reporting.
- Quickly and accurately counted drawers at start and end of each shift.
- Operated POS cash register and equipment to collect payments.
- Operated cash register to record transactions accurately and efficiently.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Learned duties for various positions and provided backup at key times.
- Maintained cleanliness and organization of work area to ensure compliance with health standards.
- Monitored inventory levels and communicated needs to management for timely restocking.
- Collaborated with team members to optimize workflow during peak hours for improved service speed.
Education
High School Diploma - General Studies
San Juan Comprehensive School
Trinidad West IndiesEarly Childhood Care And Education
Maple Woods Community College
Kansas City, MOSkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
Timeline
Cashier/Order Taker/Shift Manager
MacDonalds Fast Food Chain
03.1990 - 09.1994
Sales Associate
Dillards Department Store
High School Diploma - General Studies
San Juan Comprehensive School
Early Childhood Care And Education
Maple Woods Community College