Salih Kacar
St Louis
Summary
Dynamic Server Manager with extensive experience at Intercontinental Hotels Group, excelling in customer service and cash handling. Proven ability to enhance guest satisfaction through effective interpersonal communication and problem-solving skills. Recognized for maintaining high service standards and efficiently managing staff to achieve operational excellence.
Overview
20
20
years of professional experience
Work History
Server/Server Manager
Pan D'olive
St Louis
07.2016 - Current
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Gained bartending experience.
- Gained knowledge of liquor and wine.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Solved problems between staff and ensured a peaceful workplace.
Server Manager
Intercontinental Hotels Group
Istanbul
07.2010 - 05.2015
- VerifIed and confirmed staff schedules to properly cover shifts.
- Pitched in to deliver food and beverages to tables during high-volume periods.
- Delegated work to staff, setting priorities and goals.
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Server
Ramada Hotel Istanbul Turkey
Istanbul
05.2005 - 05.2009
- Monitored dining room for cleanliness and proper set-up at all times.
- Stocked service areas with supplies during slow periods.
- Accurately recorded orders on cash register and point-of-sale system.
- Provided excellent customer service to ensure satisfaction.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
Education
High School Diploma -
Kucukcekmece Anadolu Lisesi
Istanbul, Turkey 06-1984
Skills
- Customer service
- Point-of-sale operation
- Order accuracy
- Cash handling
- Inventory management
- Interpersonal communication
Languages
English
Professional
Turkish
Native/ Bilingual
Timeline
Server/Server Manager
Pan D'olive
07.2016 - Current
Server Manager
Intercontinental Hotels Group
07.2010 - 05.2015
Server
Ramada Hotel Istanbul Turkey
05.2005 - 05.2009
High School Diploma -
Kucukcekmece Anadolu Lisesi
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