Sairam Kumar

• Led team in addressing Sales Cloud, Service Cloud, and Revenue Cloud issues.
• Facilitated client meetings, including WSR, MSR, and SIP sessions.
• Communicated with end users and stakeholders regarding high-priority enhancements.
• Managed daily operations and workflow to optimize team performance.
• Developed training materials for onboarding and continuous education.
• Implemented process improvements to enhance task efficiency.
• Organized team meetings to review objectives, challenges, and progress updates.
• Resolved customer complaints effectively while maintaining high service standards.

Working as Sr Salesforce Developer for Intuit client.

Interface: Lightning

Salesforce Platform: Sales Cloud

Tools: Skuid, VS Code, Git, Mailinator, Splunk.

Lightning Web components, Aura components, Apex.

Custom Settings, Validation rules, Workflow.

Automation tools: AccelQ, Thousand Eyes(synthetic testing).

Deployment tool: Git.

To under stand customer requirement and to work on assigned stories for the current sprint.

Team lead for a custom application which the Dupont customer use.

Production Support 24*5, with responsibilities like to handle issue queue on time and assign issues to the team. Monitor all high priority issues and closure of all issues before defined SLA. Generate weekly status report and monitor Trend Analysis for the types of issues to optimize the system to be in a stable state.

To attend daily customer calls, understand and document all requirements and send it to development team for queries or to verify the feasibility of solution.

Prepare BRD, Use Case Documents, HDD and to take sign off from customer.

Prepare user stories and assign appropriate story points for the same.

Project Name: MVP1, Team Size: 12, Duration: 25 Weeks, Role: Sr Salesforce Developer and Team Lead.

Platform: Service Cloud.

Developed solutions for customers on Complaint Management, Contract Management, Community, Integration with third party tools.

Understand customer requirement, finalize requirement with business analyst and take sign off on BRD and SDD.

Guide offshore team regarding solution and blockers.

Tools: Nintex Docgen, Adobe Sign.

Interface: Lightning

• Salesforce Cloud CRM Synopsis: These services include various technical and functional support activities like Analysis, design approach, testing, Programming, user support and program fixes. Responsibilities include development and administration of salesforce.com applications, create custom objects, profiles, approval process, workflows, sharing rules as per business requirements. Maintaining Issue tracker weekly and provide end user support & manage defects.
• Create Technical Design Document for each change and enhancement. Prepare Deployment checklist and Changeset to deploy metadata from sandbox to Production. Perform unit testing of each functionality developed under each CR or enhancement.
• Tools used: Apex Data Loader and Workbench for loading records in Salesforce.
• Perform CRM tool ticket analysis, by issue tracking and management. Worked as a production support resource in the project.
• Worked on configuration of custom and standard objects in Salesforce.
• Data Migration activities (Migrating salesforce objects,profiles,Application data, Apex class, triggers, VF pages etc), using Salesforce migration tools (Change Set), Eclipse, workbench.

• Application: Drop 2 ,Client: Airtel Role: Salesforce Developer Team Size: 7 Environment: Salesforce Developer Console.
• Responsibilities: Worked as a Salesforce Developer in whole project. Worked on Apex trigger, Apex Class, Test Class, Visualforce Page.
• Understanding customer requirement and implement the same in Salesforce.
• Technologies involved: Java, Ruby on rails, python.

• Conducted research to test and analyze feasibility, design, operation and performance of HCP application equipment, components and systems.
• Maintained computer systems, installed, and upgraded new systems as needed.
• Worked on a video conferencing tool (HCP) developed by internal team and performed end to end testing.
• To prepare test system using Ruby as scripting language for Linux operating system, combined with MySQL as database and Java at the front end.
• Contributed in UI development for the application for widows platform.