Said Besic
St Louis
Summary
Developed strong leadership and customer service skills in fast-paced, high-volume environment. Demonstrated ability to manage teams, coordinate logistics, and ensure customer satisfaction. Im Bilingual as well. I speak English and Bosnian fluently.
Overview
4
4
years of professional experience
Work History
Lead Customer Service Associate
Zips Car Wash
St Louis, MO
08.2022 - 02.2023
- Answered customer questions on pricing, products, procedures, and materials used.
- Cleaned wash equipment after shift and confirmed proper storage.
- Greeted customers and guided cars into washing and detailing area.
- Implemented safety protocols to protect employees from potential hazards, creating a safer work environment.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Service Porter
Suntrup Hyundai
5926 S Lindbergh Blvd, St. Louis, MO 63123
01.2022 - 07.2022
- Maintained cleanliness and organization of service areas to enhance customer satisfaction.
- Assisted technicians by delivering vehicles and parts efficiently, ensuring smooth workflow.
- Monitored inventory levels of supplies and equipment, facilitating timely reordering processes.
- Provided exceptional customer service by addressing inquiries and guiding clients through services offered.
Lead Valet Attendant
Clayton Valet
St Louis, MO
07.2023 - 11.2025
- Assisted in the training of new team members, ensuring consistent service quality across all attendants.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Contributed to the overall success of the establishment by maintaining a positive attitude, consistently going above and beyond in providing exceptional service to guests.
Education
High School Diploma -
Mehlville High School
St Louis, MO05-2021
Skills
- Customer service
- Cross Functional Collaboration
- Customer Service
- Team Leadership
- Continuous Improvement
- Process Improvement
- Quality Assurance
- Logistics
Timeline
Lead Valet Attendant
Clayton Valet
07.2023 - 11.2025
Lead Customer Service Associate
Zips Car Wash
08.2022 - 02.2023
Service Porter
Suntrup Hyundai
01.2022 - 07.2022
High School Diploma -
Mehlville High School