Sabrina Marie Alexander
St Louis
Summary
Adaptable professional with a versatile background in customer service and administration. Known for exceptional organizational skills and a commitment to improving processes, ready to support business objectives and enhance team performance.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Restaurant Services
04.2020 - Current
- Organized and maintained scheduling for management, ensuring efficient daily operations.
- Coordinated communication between departments to streamline processes and enhance collaboration.
- Managed inventory systems, tracking supplies to support restaurant service efficiency.
- Developed and implemented filing systems, improving document retrieval and management accuracy.
Lead Bartender
Voo Doo Lounge
09.2013 - 03.2020
- Supervised bar operations, ensuring adherence to quality standards and customer service excellence.
- Trained and mentored new bartenders on drink preparation, menu knowledge, and customer interaction.
- Developed innovative cocktail recipes, enhancing menu offerings and driving customer engagement.
- Streamlined inventory management processes, reducing waste and optimizing supply chain efficiency.
- Monitored compliance with health and safety regulations, ensuring a safe environment for patrons and staff.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Cultivated relationships with suppliers to negotiate favorable terms and maintain quality beverage selections.
- Implemented staff scheduling systems to ensure optimal coverage during peak hours and events.
Assistant Manager
AOK Clothing
07.2007 - 09.2013
- Led team to enhance operational efficiency and improve service delivery.
- Developed training programs to elevate staff performance and customer engagement.
- Streamlined inventory management processes, reducing discrepancies and ensuring accuracy.
- Monitored daily operations, identifying areas for improvement and implementing effective solutions.
- Managed scheduling and resource allocation to optimize workforce productivity and service levels.
- Analyzed sales data to inform decision-making and drive revenue growth strategies.
- Mentored junior staff on best practices in customer service and operational procedures.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Assistant Manager
Laundry Bar
06.2000 - 06.2008
- Collaborated with cross-functional teams to align strategic goals with operational execution.
- Developed strong working relationships with staff, fostering a positive work environment.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
Education
High School Diploma -
Savannah High School
Savannah, GA06-1981
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
Timeline
Administrative Assistant
Restaurant Services
04.2020 - Current
Lead Bartender
Voo Doo Lounge
09.2013 - 03.2020
Assistant Manager
AOK Clothing
07.2007 - 09.2013
Assistant Manager
Laundry Bar
06.2000 - 06.2008
High School Diploma -
Savannah High School