Sabrina Drager
Smash Em's
O'Fallon
11
years of professional experience
Highly reliable professional with a proven track record in customer service and responsible customer service. Committed to maintaining high standards of cleanliness and organization while managing multiple tasks effectively.
Work History
Bartender
1 Year 5 Months- Prepared and served a diverse range of cocktails and beverages quickly and efficiently.
- Maintained cleanliness and organization of bar area, ensuring compliance with health standards.
- Crafted and served a variety of cocktails and beverages to enhance customer experience.
- Managed bar inventory, ensuring timely restocking and organization of supplies.
- Maintained cleanliness and sanitation standards in bar area for optimal safety.
Server & Bartender
1 Year 2 Months- Handled cash transactions accurately and managed daily closing procedures.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Bar Manager
2 Years 5 Months- Trained and mentored staff on mixology techniques and customer service standards.
- Oversaw daily bar operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing order processes to reduce waste and costs.
- Enhanced overall bar efficiency through process improvements and workflow management.
Server
3 Years 2 Months- Provided exceptional customer service, ensuring a positive dining experience for guests.
- Managed multiple tables efficiently, prioritizing tasks to maintain service flow during peak hours.
- Mentored junior servers, fostering a collaborative team environment and skill development.
- Cultivated warm relationships with regular customers.
Customer Service Representative
2 Years 3 Months- Resolved customer inquiries through multiple channels, ensuring satisfaction and retention.
- Managed account updates and billing inquiries using CRM systems to streamline processes.
- Collaborated with cross-functional teams to address complex customer issues effectively.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Order Processor
1 Year 5 Months- Processed and verified orders with precision to ensure timely fulfillment.
- Utilized order processing software for efficient data entry and tracking.
- Coordinated inventory management to maintain optimal stock levels.
- Collaborated with shipping department to streamline logistics operations.
Education
High School Diploma
Skills
Multitasking efficiency
Customer service
Dependable performance
Effective communication
Patience and tolerance
Customer engagement
Mixology techniques
Problem-solving strategies
Payment processing
Inventory
Timeline
Bartender
Smash Em's
03.2024 - 08.2025Read More
Server & Bartender
Train Shed
11.2022 - 01.2024Read More
Bar Manager
Utopia
05.2020 - 10.2022Read More
Server
Prime Quarter Steak House
02.2017 - 04.2020Read More
Customer Service Representative
Sirius XM
01.2015 - 04.2017Read More
Order Processor
Barnwood & Beam Co
11.2014 - 04.2016Read More
Green Bay East High School
High School Diploma
Read More