Sabrina D. Allen
Salem,MO
Summary
Experienced customer service professional with 14 years in hospitality and retail. Demonstrated ability in problem-solving, customer relationship building, and communication. Committed to delivering exceptional service and surpassing customer expectations. Skilled in handling difficult situations with a positive outlook and solution-oriented approach.
Overview
14
14
years of professional experience
Work History
Cashier
Casey’s General Store
08.2024 - 06.2025
- Greet every guest as they enter contributing to a welcoming atmosphere
- Keeping the store well-stocked and maintaining cleanliness in all areas
- Process transactions with accuracy and efficiency
- Support for inquiries regarding products and services
Security/Office Manager
Pontem Security
07.2023 - 01.2024
- Generate regular reports for management and clients.
- Coordinated office operations to enhance efficiency and support team productivity.
- Managed scheduling, ensuring optimal resource allocation for various projects.
- Maintained inventory control to ensure availability of necessary office supplies.
Remote, Customer Success Representative
Checkr
11.2021 - 04.2023
- Ensured compliance with the Fair Credit Reporting Agency (FCRA) and General Data Protection Regulations (GDPR).
- Utilized CRM software to track interactions, ensuring accurate records of customer engagements.
- Conducted regular follow-ups with clients, reinforcing product knowledge and promoting additional features.
- Developed and maintained strong relationships with clients, ensuring their needs were addressed effectively.
- Worked closely with sales teams to ensure smooth handoffs of newly acquired clients, paving the way for long-term account stability.
- Introduced new support tools to enhance team productivity and further elevate the level of service provided to clients.
Network Operations Technician
Comcast Business
05.2021 - 11.2021
- Utilized network monitoring tools for diagnosis and resolution of B2B equipment issues.
Information Technology Technical Support Specialist
Globus Family of Brands
09.2018 - 04.2021
- Provided logistical support for foreign vendors, by phone or email.
- Served as a subject matter expert within the team for specific technologies or products, sharing knowledge with colleagues when needed.
- Resolved technical issues for clients through effective troubleshooting and support strategies.
- Created user accounts and assigned permissions.
- Provided training to users on software applications and systems, enhancing user proficiency.
- Tracked computer equipment, peripherals and network servers via master documentation in Excel.
Customer Experience Rep/Passport and Visa Specialist
It’s Easy Passport and Visa Services
01.2017 - 09.2018
- Provided exceptional support through phone and email, addressing inquiries and resolving issues promptly.
- Assisted customers with passport and visa applications, ensuring accurate completion of all forms.
- Educated clients on passport requirements and application procedures, enhancing overall customer understanding.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Walmart Grocery Project
Staffing with Bliss
06.2016 - 01.2017
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Worked effectively in fast-paced environments.
Customer Experience Management Tier2/Kaiser Permanente Denver
Insight Global
05.2015 - 06.2016
- Conducted technical troubleshooting for member-based website issues, ensuring everything complies with ADA rules and regulations.
- Skilled at working independently and collaboratively in a team environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Customer Experience Rep/Passport and Visa Specialist
It’s Easy Passport and Visa Services
01.2013 - 05.2015
- Provided exceptional support through phone and email, addressing inquiries and resolving issues promptly.
- Assisted customers with passport and visa applications, ensuring accurate completion of all forms.
- Educated clients on passport requirements and application procedures, enhancing overall customer understanding.
- Utilized telephone, online chat, and email platforms to deliver outstanding customer service.
Customer Account Expert Product Repair
Comcast
03.2013 - 08.2013
- Resolved customer inquiries and issues through effective communication and problem-solving techniques.
- Assisted clients in understanding services, enhancing customer satisfaction and retention.
Customer Service Rep/Netflix Account
24-7 Intouch
10.2011 - 07.2013
- Provided end-user support for Netflix clientele by providing login and basic technical support.
- Assisted customers with inquiries and resolved issues efficiently.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Business Administration
Colorado Technical University
Aurora, COSkills
- Skilled in various software applications
- Customer-focused verbal and written communication
- Adaptability in dynamic business environments
- Skilled in transforming disputes into solutions
- Technical troubleshooting
- Customer support
- Telecommunications
- Application support
- Issue research
- User training
- Technical instruction
- Ticket support system management
- User credential management
Timeline
Cashier
Casey’s General Store
08.2024 - 06.2025
Security/Office Manager
Pontem Security
07.2023 - 01.2024
Remote, Customer Success Representative
Checkr
11.2021 - 04.2023
Network Operations Technician
Comcast Business
05.2021 - 11.2021
Information Technology Technical Support Specialist
Globus Family of Brands
09.2018 - 04.2021
Customer Experience Rep/Passport and Visa Specialist
It’s Easy Passport and Visa Services
01.2017 - 09.2018
Walmart Grocery Project
Staffing with Bliss
06.2016 - 01.2017
Customer Experience Management Tier2/Kaiser Permanente Denver
Insight Global
05.2015 - 06.2016
Customer Account Expert Product Repair
Comcast
03.2013 - 08.2013
Customer Experience Rep/Passport and Visa Specialist
It’s Easy Passport and Visa Services
01.2013 - 05.2015
Customer Service Rep/Netflix Account
24-7 Intouch
10.2011 - 07.2013
No Degree - Business Administration
Colorado Technical University
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