Ryann Sullivan
Platte City
Summary
Dynamic professional with expertise in customer service and guest relations. Proven ability to enhance service quality and foster teamwork, driving customer satisfaction and operational efficiency.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Server Trainer
Johnnys Tavern
Platte City
07.2025 - Current
- Trained new servers on menu knowledge and customer service standards to enhance service quality.
- Assisted in scheduling shifts to ensure optimal staffing during peak hours.
- Maintained a clean, organized work environment to promote team efficiency.
- Provided exceptional service to high volumes of daily customers.
- Educated waiters on menu details, memorization strategies, and effective communication techniques.
- Monitored trainee performance to identify areas for improvement and support development.
- Verified guest satisfaction with meals and recommended additional items to boost restaurant sales.
Hairstylist
Warehouse salon
Kansas City
04.2024 - 10.2025
- Maintained cleanliness and sanitation of workstations, scissors, combs, and styling tools.
- Managed time effectively to optimize client appointments and reduce wait times.
- Welcomed customers, handled phone inquiries, and scheduled appointments.
- Conducted consultations to understand clients' hairstyle preferences and hair care requirements.
- Developed strong relationships with customers by delivering precise service and product knowledge.
- Supported fellow stylists during peak hours to ensure smooth salon operations.
- Engaged in team meetings to review client feedback and identify service enhancements.
Restaurant Manager
Dempseys
Lawrence
08.2022 - 05.2024
- Enhanced service quality and operational efficiency by promoting teamwork among staff.
- Resolved customer complaints professionally, maintaining positive guest relationships.
- Utilized strong interpersonal skills to foster positive connections with guests and employees.
- Gathered guest feedback on food and service to address issues and improve satisfaction.
- Managed daily restaurant operations, ensuring streamlined workflows and optimal efficiency.
- Oversaw inventory management and coordinated supply orders for timely replenishment.
- Engaged with guests to ensure satisfaction through prompt issue resolution and service enhancements.
- Facilitated collaboration among team members, leading to improved service delivery.
Education
High School Diploma -
Olathe West Highschool
Olathe05-2019
Some College (No Degree) - Business
University of Kansas
Lawrence, KSSkills
- Customer service and guest relations
- Staff training and development
- Time management and prioritization
- Conflict resolution strategies
- Team collaboration and synergy
- Effective communication skills
- Sales enhancement techniques
- Leadership and team guidance
Certification
Cosmetology license for hair, skin and nails 2024
Accomplishments
MWHA Future Stylist of the year award
References
References available upon request.
Timeline
Server Trainer
Johnnys Tavern
07.2025 - Current
Hairstylist
Warehouse salon
04.2024 - 10.2025
Restaurant Manager
Dempseys
08.2022 - 05.2024
High School Diploma -
Olathe West Highschool
Some College (No Degree) - Business
University of Kansas