Ryan Stutzman
Saint Clair
Summary
Healthcare operations professional experienced in supporting specialty practices, coordinating daily workflows, and leading front and back office teams. Strong background in patient access, provider support, and value‑based care initiatives. Known for fostering a positive, values‑driven culture while maintaining efficient, compliant clinic operations in rural and community healthcare settings.
Overview
2
2
years of professional experience
Work History
Lead Patient Service Representative
Mercy Heart & Vascular
Washington
05.2024 - Current
- Coordinate front‑office functions including scheduling, registration, insurance verification, and patient check‑in/check‑out processes.
- Supported day-to-day operations for multi-provider, multi-specialty clinical practices, ensuring efficient patient flow and effective service delivery.
- Serve as a consistent operational resource for providers and staff, assisting with workflow prioritization and issue resolution.
- Partner with leadership to ensure staffing coverage aligns with clinic needs and patient demand.
- Assist with onboarding and training of new employees, ensuring competency in systems, workflows, and service standards.
- Maintain compliance with HIPAA, regulatory standards, and organizational policies.
- Identified workflow inefficiencies and implemented process improvements to enhance patient experience and operational effectiveness.
Education
Associate of Science - Health Sciences
East Central College
Union, MO05-2024
Skills
Multi‑Site Practice Operations Staff Supervision & Training Daily Workflow Management
Patient Access & Scheduling Front & Back Office Oversight Provider Support
Value‑Based Care & Quality Measures (BIC) HIPAA Compliance
Resource & Staffing Coordination Culture & Values Alignment
Timeline
Lead Patient Service Representative
Mercy Heart & Vascular
05.2024 - Current
Associate of Science - Health Sciences
East Central College