RYAN SPILLENKOTHEN
Chesterfield
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.
Overview
12
12
years of professional experience
Work History
Server/Bartender
Napoli 3 & Napoli Sea
Saint Charles
07.2021 - Current
- Greeted guests promptly, shared daily specials and collected drink orders to offer superior service.
- Trained new servers in restaurant procedures and customer service standards.
- Greeted all guests with smile and friendly welcome.
- Answered phones to take orders for customer pick up or delivery.
- Worked both restaurants and was able to learn and describe both menus.
- Worked many private and business dinners with different styles of service.
- Memorized menu items, recipes and daily specials to answer questions and make recommendation to customers.
- Followed alcohol awareness procedures to prevent guest intoxication.
- Engaged customers in friendly conversation to boost satisfaction and restaurant loyalty.
- Monitored tables, offering add-ons and checking on guest satisfaction.
- Used POS system to accurately input orders and process payments.
- Completed opening and closing checklists according to set standards.
- Assisted guests with making menu choices and took note of special requests.
Bartender/Server/Manager
Bishops Post
Chesterfield
08.2018 - 07.2022
- Used POS system to accurately input orders and process payments.
- Uphold high sanitation and safety standards while delivering and serving food.
- Restocked stations regularly to promote team productivity and meet customer needs.
- Cleaned and reset tables quickly to maximize capacity.
- Greeted all guests with smile and friendly welcome.
- Monitored tables, offering add-ons and checking on guest satisfaction.
- Suggested daily specials and appetizers to meet upsell targets.
- Handled multiple tables simultaneously with high service quality.
- Assisted bartender to deliver customer orders in different restaurant sections.
- Gained familiarity with menu ingredients and cooking processes to manage customer inquiries.
- Trained new servers in restaurant procedures and customer service standards.
- Assisted guests with making menu choices and took note of special requests.
Manager/Bartender/Server
Balabans
Chesterfield
07.2017 - 08.2019
- Collect money for drinks served.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Clean glasses, utensils, and bar equipment.
- Balance cash receipts.
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Serve wine, and bottled or draft beer.
- Take beverage orders from serving staff or directly from patrons.
- Clean bars, work areas, and tables.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Plan, organize, and control the operations of a cocktail lounge or bar.
- Order or requisition liquors and supplies.
- Supervise the work of bar staff and other bartenders.
- Serve snacks or food items to customers seated at the bar.
- Slice and pit fruit for garnishing drinks.
- Plan bar menus.
- Prepare appetizers such as pickles, cheese, and cold meats.
- Ask customers who become loud and obnoxious to leave, or physically remove them.
- Arrange bottles and glasses to make attractive displays.
- Create drink recipes.
- Created monthly reports for senior management summarizing operational performance metrics.
Bartender/Server
Edgewild Restaurant and Winery
Chesterfield
01.2013 - 05.2016
- Collect money for drinks served.
- Check identification of customers to verify age requirements for purchase of alcohol.
- Clean glasses, utensils, and bar equipment.
- Balance cash receipts.
- Attempt to limit problems and liability related to customers' excessive drinking by taking steps such as persuading customers to stop drinking, or ordering taxis or other transportation for intoxicated patrons.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Serve wine, and bottled or draft beer.
- Take beverage orders from serving staff or directly from patrons.
- Clean bars, work areas, and tables.
- Mix ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks.
- Plan, organize, and control the operations of a cocktail lounge or bar.
- Order or requisition liquors and supplies.
- Slice and pit fruit for garnishing drinks.
- Plan bar menus.
- Ask customers who become loud and obnoxious to leave, or physically remove them.
- Arrange bottles and glasses to make attractive displays.
- Create drink recipes.
Education
Associate of Arts - Culinary
L'Ecole Culinaire
St. Louis, MO05.2010
High School Diploma - General
Marquette High School
Chesterfield, MO06.1998
BBA - Business
University of Missouri
Columbia, MOSkills
- Social Perceptiveness
- Customer service
- Customer and Personal Service
- Critical Thinking
- Service Orientation
- Time Management
- Judgment and Decision Making
- Complex Problem Solving
- Team training
- Effective communication
- Time management
- Positive guest interactions
- Team member support
Timeline
Server/Bartender
Napoli 3 & Napoli Sea
07.2021 - Current
Bartender/Server/Manager
Bishops Post
08.2018 - 07.2022
Manager/Bartender/Server
Balabans
07.2017 - 08.2019
Bartender/Server
Edgewild Restaurant and Winery
01.2013 - 05.2016
Associate of Arts - Culinary
L'Ecole Culinaire
High School Diploma - General
Marquette High School
BBA - Business
University of Missouri