Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Core Competencies
Timeline
Generic
Ryan Richardson

Ryan Richardson

Eureka

Summary

Results-driven DevOps Engineer with extensive experience in architecting Azure DevOps CI/CD pipelines and ensuring exceptional tenant availability. Proven track record in process automation, monitoring, reporting, troubleshooting, and leveraging skills in C# and PowerShell to enhance operational efficiency and drive company success.

Overview

15
15
years of professional experience

Work History

DevOps Engineer

KnowledgeLake
01.2021 - Current
  • Architect and manage Azure DevOps CI/CD pipelines, enabling continuous delivery with minimal downtime
  • Maintain and exceed 99.95% SLA tenant availability across cloud-hosted platform
  • Monitor platform health proactively using alerting systems; own incident response and resolution
  • Lead change control execution across test and production environments
  • Collaborate cross-functionally with engineering teams to evaluate, validate, and ship platform changes
  • Automate internal operational workflows via ASP.NET

Software Engineer

KnowledgeLake
08.2018 - 12.2020
  • Built custom workflow activities for document processes, improving efficiency in critical business operations
  • Developed custom integrations to connect line-of-business systems with KnowledgeLake platform, enhancing data flow and accessibility
  • Delivered new feature development and bug resolution, researching emerging technologies to inform future enhancements

Developer II

KnowledgeLake
04.2017 - 07.2018
  • Designed and delivered advanced solutions to meet complex enterprise requirements, driving client satisfaction.
  • Led technical efforts on large-scale client projects, ensuring successful analysis, development, and delivery.
  • Mentored junior developers while conducting R&D on technology integrations to enhance project capabilities.

Developer I

KnowledgeLake
05.2015 - 04.2017
  • Built client-facing features and internal tools to address growing platform demands, enhancing user experience and operational efficiency
  • Developed customized client solutions for medium-sized projects, ensuring alignment with client needs and project goals
  • Developed software solutions for document management and automation processes.

Sr. Implementation Specialist

KnowledgeLake
01.2014 - 05.2015
  • Led implementation projects for document management solutions at KnowledgeLake.
  • Architected and led implementation solutions aligning with client requirements to ensure successful project delivery
  • Mentored and trained new Implementation Specialists to enhance team capabilities and maintain service quality

Implementation Specialist

KnowledgeLake
09.2011 - 01.2014
  • Installed, configured, and documented software to optimize functionality in enterprise client environments
  • Collaborated with clients to understand implementation needs and tailor solutions.
  • Delivered training for administrators and end-users; supported and maintained production systems to ensure seamless operation

Education

Bachelor of Science - Computer Management and Information Systems

Southern Illinois University Edwardsville
Edwardsville
05-2011

Skills

  • Microsoft Azure
  • Azure DevOps
  • CI/CD Pipelines
  • Infrastructure as Code
  • Git
  • PowerShell
  • C#
  • TSQL
  • ASPNET MVC
  • Monitoring & Alerting
  • Change Management
  • Technical Mentorship

Accomplishments

  • Whatever It Takes Award 2025
  • Microsoft Azure Fundamentals (AZ-900) Certified
  • 10-Year Tenure at KnowledgeLake — promoted through 6 progressive roles
  • Migrated 43+ million documents for the largest enterprise client
  • Built custom applications to support a large-scale enterprise platform migration
  • Optimized ASP.NET MVC internal websites, measurably improving team operational efficiency
  • Impact Award 2017
  • Whatever It Takes Award 2016
  • Rising Star Award 2012

Core Competencies

Microsoft Azure, Azure DevOps, CI/CD Pipelines, Infrastructure as Code, C#, PowerShell, TSQL, ASP.NET MVC, Process Automation, Monitoring & Alerting, Incident Management, Change Management, Git, Azure Repos, Azure Boards, Servant Leadership, Cross-functional Collaboration, Technical Mentorship, Continuous Learning

Timeline

DevOps Engineer

KnowledgeLake
01.2021 - Current

Software Engineer

KnowledgeLake
08.2018 - 12.2020

Developer II

KnowledgeLake
04.2017 - 07.2018

Developer I

KnowledgeLake
05.2015 - 04.2017

Sr. Implementation Specialist

KnowledgeLake
01.2014 - 05.2015

Implementation Specialist

KnowledgeLake
09.2011 - 01.2014

Bachelor of Science - Computer Management and Information Systems

Southern Illinois University Edwardsville
Ryan Richardson