Ryan Richardson
Eureka
Summary
Results-driven DevOps Engineer with extensive experience in architecting Azure DevOps CI/CD pipelines and ensuring exceptional tenant availability. Proven track record in process automation, monitoring, reporting, troubleshooting, and leveraging skills in C# and PowerShell to enhance operational efficiency and drive company success.
Overview
15
15
years of professional experience
Work History
DevOps Engineer
KnowledgeLake
01.2021 - Current
- Architect and manage Azure DevOps CI/CD pipelines, enabling continuous delivery with minimal downtime
- Maintain and exceed 99.95% SLA tenant availability across cloud-hosted platform
- Monitor platform health proactively using alerting systems; own incident response and resolution
- Lead change control execution across test and production environments
- Collaborate cross-functionally with engineering teams to evaluate, validate, and ship platform changes
- Automate internal operational workflows via ASP.NET
Software Engineer
KnowledgeLake
08.2018 - 12.2020
- Built custom workflow activities for document processes, improving efficiency in critical business operations
- Developed custom integrations to connect line-of-business systems with KnowledgeLake platform, enhancing data flow and accessibility
- Delivered new feature development and bug resolution, researching emerging technologies to inform future enhancements
Developer II
KnowledgeLake
04.2017 - 07.2018
- Designed and delivered advanced solutions to meet complex enterprise requirements, driving client satisfaction.
- Led technical efforts on large-scale client projects, ensuring successful analysis, development, and delivery.
- Mentored junior developers while conducting R&D on technology integrations to enhance project capabilities.
Developer I
KnowledgeLake
05.2015 - 04.2017
- Built client-facing features and internal tools to address growing platform demands, enhancing user experience and operational efficiency
- Developed customized client solutions for medium-sized projects, ensuring alignment with client needs and project goals
- Developed software solutions for document management and automation processes.
Sr. Implementation Specialist
KnowledgeLake
01.2014 - 05.2015
- Led implementation projects for document management solutions at KnowledgeLake.
- Architected and led implementation solutions aligning with client requirements to ensure successful project delivery
- Mentored and trained new Implementation Specialists to enhance team capabilities and maintain service quality
Implementation Specialist
KnowledgeLake
09.2011 - 01.2014
- Installed, configured, and documented software to optimize functionality in enterprise client environments
- Collaborated with clients to understand implementation needs and tailor solutions.
- Delivered training for administrators and end-users; supported and maintained production systems to ensure seamless operation
Education
Bachelor of Science - Computer Management and Information Systems
Southern Illinois University Edwardsville
Edwardsville05-2011
Skills
- Microsoft Azure
- Azure DevOps
- CI/CD Pipelines
- Infrastructure as Code
- Git
- PowerShell
- C#
- TSQL
- ASPNET MVC
- Monitoring & Alerting
- Change Management
- Technical Mentorship
Accomplishments
- Whatever It Takes Award 2025
- Microsoft Azure Fundamentals (AZ-900) Certified
- 10-Year Tenure at KnowledgeLake — promoted through 6 progressive roles
- Migrated 43+ million documents for the largest enterprise client
- Built custom applications to support a large-scale enterprise platform migration
- Optimized ASP.NET MVC internal websites, measurably improving team operational efficiency
- Impact Award 2017
- Whatever It Takes Award 2016
- Rising Star Award 2012
Core Competencies
Microsoft Azure, Azure DevOps, CI/CD Pipelines, Infrastructure as Code, C#, PowerShell, TSQL, ASP.NET MVC, Process Automation, Monitoring & Alerting, Incident Management, Change Management, Git, Azure Repos, Azure Boards, Servant Leadership, Cross-functional Collaboration, Technical Mentorship, Continuous Learning
Timeline
DevOps Engineer
KnowledgeLake
01.2021 - Current
Software Engineer
KnowledgeLake
08.2018 - 12.2020
Developer II
KnowledgeLake
04.2017 - 07.2018
Developer I
KnowledgeLake
05.2015 - 04.2017
Sr. Implementation Specialist
KnowledgeLake
01.2014 - 05.2015
Implementation Specialist
KnowledgeLake
09.2011 - 01.2014
Bachelor of Science - Computer Management and Information Systems
Southern Illinois University Edwardsville