Ryan Kelley
Kanas City
Summary
Hardworking and motivated professional with several years of experience and record of success in the industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.
Overview
19
19
years of professional experience
Work History
Manager
Tower Loan
Lee's Summit
05.2020 - Current
- Coordinated the efforts of five team members to optimize day-to-day activities involving customer support, sales strategies, and loan transactions.
- Created and executed onboarding training programs to enhance team efficiency.
- Ensured team members remained motivated, developed, and goal-oriented through regular reviews.
- Managed loan processing and approval procedures, ensuring compliance with regulatory standards and company policies.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly, maintaining a high retention rate.
- Oversaw financial reporting processes, maintaining accuracy and timeliness.
Crane Operator
Delongs Inc
Jefferson City
02.2018 - 05.2020
- Handled Gantry, Jib, and Overhead Cranes to transport materials for bridge construction.
- Conducted routine maintenance checks on cranes to ensure optimal functionality.
- Implemented safety procedures consistently for a secure work environment.
- Read and interpret blueprints, construction plans, and load charts to ensure proper lifting and placement of materials.
Repossession Agent
United Auto Recovery
St Louis
07.2009 - 02.2018
- Successfully repossessed over 1300 vehicles annually, consistently meeting recovery goals.
- Facilitated coordination with clients and lenders for effective vehicle repossession.
- Maintained compliance with all relevant laws and regulations during repossession processes.
- Utilized advanced tools and technology for vehicle identification and retrieval.
- Completed detailed documentation for each repossession, including photos, reports, and vehicle condition notes.
Licensed Pharmacy Technician
Walgreens
Jefferson City
05.2006 - 07.2009
- Prepare and dispense prescriptions, including compounding medications as needed.
- Assisted in managing drug inventory, ensuring timely reordering.
- Addressed patient inquiries and assisted with over-the-counter medications.
- Verify prescription accuracy, patient information, and drug interactions under the supervision of the pharmacist.
- Supported pharmacists in managing controlled substances while adhering to legal requirements.
- Ensured pharmacy cleanliness in compliance with health and safety standards.
Education
Some College (No Degree) - Business Management
Columbia University
Jefferson City, MOSkills
- Loan Processing Expertise
- Team Leadership & Staff Development
- Customer Relationship Management
- Risk Management & Compliance
- Sales & Marketing Strategy
- Conflict Resolution
- Excellent Communication Skills
- Microsoft Office Suite & Financial Software
Accomplishments
- Tower University Completion (Supervisor Program)
- Project Excellence (Supervisor In Training)
- Top percent property goal achiever
- Numerous Christmas and Back to school loan volume achievements
- Tower Loan Training Committee
- Leadership Council
Timeline
Manager
Tower Loan
05.2020 - Current
Crane Operator
Delongs Inc
02.2018 - 05.2020
Repossession Agent
United Auto Recovery
07.2009 - 02.2018
Licensed Pharmacy Technician
Walgreens
05.2006 - 07.2009
Some College (No Degree) - Business Management
Columbia University
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