Ryan J. Trotter
Springfield
Overview
18
18
years of professional experience
Work History
Executive Assistant Director
Nova Center of the Ozarks
11.2022 - Current
- Support the Executive Director in program development, implementation, and scaling, ensuring alignment with organizational goals
- Ensure seamless leadership continuity by providing key backup to the Executive Director during their absence
- Collaborate with the Executive Director to implement and enforce administrative policies, procedures, and business regulations
- Provide oversight and guidance to Program Directors, Quality Assurance Director, Community RNs, and Maintenance Technician ensuring smooth day-to-day operations while offering 24/7 on-call support to address critical needs
- Lead and actively participate in organizational committee meetings, driving strategic discussions and decisions
- Identify and implement best practices for continuous improvement, driving operational and program efficiency
- Participate in state audits, reviews, investigations, ensuring compliance with regulations and facilitating the implementation of corrective actions to enhance standards
- Deliver ongoing support and professional development training for all levels of staff, fostering a culture of growth and development
System Director, Benefits Advocacy/Contract Management
Burrell Behavioral Health
03.2020 - 10.2022
- Developed and launched a department dedicated to assisting clients in securing financial resources for mental health services, ensuring greater access to care
- Led and managed a team of 7 professionals, including 1 manager, fostering a collaborative environment to achieve department goals
- Created and implemented streamline processes for team members to effectively match clients with the appropriate funding resources based on financial eligibility criteria
- Developed and formalized department policies and procedures, establishing clear guidelines for operational consistency and efficiency
- Coordinated cross-departmentally with benefits and eligibility, client financial services, and client access teams to streamline processes and ensure timely funding for client’s treatment needs
- Managed 35 commercial insurance contracts, ensuring compliance and mitigating risks through detailed analysis, while driving improvements in contact execution
- Drafted and negotiated contracts and, MOUs, LOIs, enhancing efficiency and ensuring alignment with organizational goals
- Developed and maintained a meticulous contract database, ensuring accurate record-keeping and providing easy access to contract information for internal stakeholders
- Liaised effectively with external payers, building strong, collaborative relationships to align contract terms with organization’s goals and stakeholder needs
Director of Funding Administration/Contract Management
Preferred Family Healthcare
11.2017 - 12.2018
- Managed and supervised a team of 10, ensuring optimal performance and alignment with organizational goals
- Led the review, drafting, negotiation, and implementation of contracts and grants across three operating states, ensuring compliance and alignment with organizational objectives
- Oversaw the management of $45M in funding, ensuring effective allocation and utilization across multi-state operations
- Addressed and resolved compliance issues related to contracts, ensuring adherence to regulatory requirements and organizational standards
- Conducted on-site reviews during audits to assess operations, identify areas for improvement, and ensure compliance with contract terms
- Developed and implemented Corrective Action Plans for audit findings, ensuring timely resolution and compliance
- Tracked and managed reporting requirements for contracts and grants, ensuring timely and accurate submission to funders
- Maintained open and effective communication with funders to ensure smooth coordination, support, and funding renewal processes
- Facilitated the renewal process for existing contracts and grants, ensuring continuity of funding and services
- Actively participated in securing new funding opportunities, working collaboratively with internal teams and external stakeholders
Program Supervisor
Arc of the Ozarks
11.2016 - 11.2017
- Managed a team of 20 staff members and 4 managers, overseeing performance, ensuring adherence to goals, and fostering a collaborative environment
- Provided 24/7 on-call support for critical needs
- Developed and implemented personalized care plans for individuals, enhancing their overall outcomes and engagement with services
- Facilitated client, staff, and management meetings three times a month, ensuring open communication and alignment of key objectives
- Conducted thorough medical reviews to assess client health, ensuring proper care and necessary adjustments to plans
- Assisted in training procedures to enhance staff skills and ensure the delivery of high-quality care and services
- Supported payroll processing, ensuring accurate and timely compensation for staff members
- Participated in fundraising programs to secure resources for clients, enhancing their access to services and support
- Contributed to community outreach projects aimed at helping clients connect with essential resources and opportunities
Paralegal
Aaron Sachs & Associates, P.C.
06.2012 - 11.2016
- Managed over 100 cases across Missouri, Kansas, and Oklahoma, providing comprehensive support for five attorneys
- Prepared detailed settlement demand packages, ensuring accuracy and thoroughness to support case resolutions
- Assisted in negotiations, working closely with clients, attorneys, and opposing parties to reach favorable outcomes
- Conducted client meetings, providing clear guidance and updates on case progress
- Performed medical reviews to evaluate client health status and integrate findings into case strategy
- Trained staff in file management and case documentation, ensuring compliance and efficiency in case handling
- Assisted with New Client Intakes (NCIs), ensuring thorough documentation and a smooth onboarding process
- Drafted contracts, MOUs, and various agreements for cases, ensuring legal compliance and protecting client interests
- Reviewed, discussed, and outlined contracts with clients to ensure clear understanding and alignment with case objectives
Personal Care Attendant
Independent Living
06.2011 - 10.2016
- Assisted with cleaning and maintaining a safe, hygienic living environment for clients
- Provided support with shopping and running errands to meet clients' daily needs
- Assisted clients with personal hygiene care, ensuring comfort and dignity
- Supported clients with various disabilities, offering personalized care and assistance to improve their quality of life
Executive Assistant
Allstate Optical
12.2006 - 06.2011
- Managed and assisted with marketing efforts, overseeing existing accounts, acquiring new accounts, and coordinating product placement strategies
- Handled client transactions, ensuring accuracy and timely processing
- Prepared and organized documents for client projects, ensuring all details were accurate and ready for implementation
- Reviewed, discussed, and outlined contracts with clients, ensuring mutual understanding and agreement
- Arranged and directed client meetings, managing schedules and maintaining organized files for easy access and tracking
Education
Bachelor of Science - Psychology, Communication
Missouri State University
Springfield, MO05.2016
Master’s - Management
University of Phoenix
Phoenix, AZ01.2026
Community Service
- Friends of Stepping Stones, Volunteer, Fundraising Board, 2021 - Present, Contributes to fundraising efforts for individuals with autism and developmental disabilities in the community.
- Carthage In Action, Treasurer, 2 years, Led and participated in fundraising initiatives benefiting schools, businesses, and various community organizations.
- United Way, Volunteer, 7 years, Led and participated in fundraising initiatives benefiting schools, businesses, and various community organizations.
- Carthage Business Leadership, Volunteer, 4 years, Played an active role in fundraising projects that supported local community initiatives and development.
- Carthage Crisis Center, Volunteer, 2 years, Assisted individuals in securing shelter, food, and clothing, providing essential support to those in crisis.
Honors And Achievements
- Certificate of Completion in Retail Trades
- Certificate of Training in Business
- Certificate of Conducting Forensic Interviews (National Children's Advocacy Center)
- Certificate of Understanding Children with Disabilities (National Children's Advocacy Center)
Timeline
Executive Assistant Director
Nova Center of the Ozarks
11.2022 - Current
System Director, Benefits Advocacy/Contract Management
Burrell Behavioral Health
03.2020 - 10.2022
Director of Funding Administration/Contract Management
Preferred Family Healthcare
11.2017 - 12.2018
Program Supervisor
Arc of the Ozarks
11.2016 - 11.2017
Paralegal
Aaron Sachs & Associates, P.C.
06.2012 - 11.2016
Personal Care Attendant
Independent Living
06.2011 - 10.2016
Executive Assistant
Allstate Optical
12.2006 - 06.2011
Master’s - Management
University of Phoenix
Bachelor of Science - Psychology, Communication
Missouri State University
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