Ryan Grimm
Park Hills
Summary
Dynamic professional with extensive experience in customer service and team management at Jiffy Lube. Proven track record in enhancing customer satisfaction through active listening and effective problem resolution. Skilled in budget management and training development, driving sales growth while fostering a positive work environment. Committed to achieving excellence in service delivery.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
CONNEXUS RESOURCE GROUP INC
10.2024 - 06.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Department Manager
Dickey Bub Farm & Home
09.2023 - 10.2024
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
General Manager
Jiffy Lube
05.2015 - 02.2023
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Education
Visual Communication, Graphic Design, 3D Modeling
ITT Technical Institute
Earth City, MO05-2012
Skills
- Customer service
- Active listening
- Critical thinking
- Problem resolution
- Call center experience
- Computer proficiency
- Microsoft Excel
- Customer satisfaction measurement
- Call center operations
- Scheduling
- Call management
- Team development
- Staff training
- Training development aptitude
United States Navy Veteran
Hospital Corpsman Petty Officer 3rd Class, Served 7 Years with 1 tour in Iraq,
Timeline
Customer Service Representative
CONNEXUS RESOURCE GROUP INC
10.2024 - 06.2025
Department Manager
Dickey Bub Farm & Home
09.2023 - 10.2024
General Manager
Jiffy Lube
05.2015 - 02.2023
Visual Communication, Graphic Design, 3D Modeling
ITT Technical Institute
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