Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ryan Godar

St. Louis

Summary

Dynamic and results-oriented IT professional with over five years of experience in technical support, troubleshooting, and client relationship management. Proven track record of resolving complex issues, managing high-priority incidents, and driving operational improvements. Skilled in collaborating with cross-functional teams, understanding customer needs, and translating user feedback into actionable product enhancements. Adept at managing project requirements, and identifying opportunities for process improvement.

Overview

5
5
years of professional experience

Work History

Deskside Admin

Maritz
04.2023 - Current
  • Lead and manage a deskside support team, ensuring timely and efficient completion of daily tasks and support requests
  • Act as an escalation point for the Service Desk, troubleshooting and resolving high-priority incidents, consistently meeting SLA targets and reducing incident resolution time
  • Assisted and managed the Windows 11 migration for over 600 end-users, including remote employees and call centers, ensuring minimal disruption and a smooth transition
  • Collaborated with cross-functional IT teams to streamline hardware asset management, utilizing ServiceNow to track and maintain inventory
  • Implemented an internal VIP offering program for organizational leaders, enhancing equipment health, promoting technology adoption, and improving customer support skills
  • Worked with a team to onboard an acquired company to our technology and systems, providing training, troubleshooting, and ensuring a seamless transition with minimal impact on operations.

Field Support Analyst

Maritz
05.2021 - 04.2023
  • Performs problem-solving activities on software and hardware systems
  • Liaison between Maritz users and the IT department for projects and events
  • Management of Teams conference room installations and maintenance
  • Setup, testing, upgrades, and monitoring of field office networks

Service Desk Analyst

Maritz
09.2019 - 05.2021
  • Serving as the first point of contact for users seeking technical assistance over the phone or email
  • Utilized remote support tools such as Go2Assist to troubleshoot issues

Education

Bachelor of Science - Computer Information Systems

Southeast Missouri State University
Cape Girardeau, MO
05-2019

Skills

  • Process Improvement
  • Technical Troubleshooting
  • Technical Documentation
  • Customer service
  • Cross-Functional Collaboration
  • Project Management
  • Leadership & Mentoring

Accomplishments

    EAGLE SCOUT ACHIEVEMENT AWARD | 2015 · The highest achievement or rank attainable in the Scouts BSA program of the Boy Scouts of America.

Timeline

Deskside Admin

Maritz
04.2023 - Current

Field Support Analyst

Maritz
05.2021 - 04.2023

Service Desk Analyst

Maritz
09.2019 - 05.2021

Bachelor of Science - Computer Information Systems

Southeast Missouri State University

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Ryan Godar