Ryan Gardner
Kansas City
Summary
Dynamic professional with a robust background in banking and healthcare, excelling in operations management and relationship building. At Bison State Bank, I led teams to operational excellence and minimized financial losses, showcasing my ability to manage risk and foster long-lasting client relationships. Expert in banking and team development, with a proven track record of driving business growth.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Branch Manager
Bison State Bank
11.2023 - Current
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
Personal Banker
Central Bank of the Midwest
04.2023 - 11.2023
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Personal Banker/Assistant Branch Manager
Great Southern Bank
12.2021 - 04.2023
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Trained and developed new team members in alignment with branch service standards and objectives.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Oversaw successful completion of internal audits with minimal findings, demonstrating strong adherence to bank policies and regulations.
Shift Supervisor
Starbucks
10.2022 - 01.2023
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures and balanced tills.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Responded to and resolved customer questions and concerns.
Personal Banker
Great Southern Bank
01.2021 - 12.2021
- Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
Personal Banker Assistant
Great Southern Bank
07.2020 - 01.2021
- Educated customers on digital banking tools for easier account access and improved financial management capabilities.
- Provided exceptional customer service, resulting in numerous positive feedback from clients.
- Identified cross-selling opportunities by analyzing customer needs and offering suitable financial products.
- Maintained up-to-date knowledge of industry trends and regulatory changes to provide accurate advice to clients.
Teller Supervisor
Great Southern Bank
02.2020 - 07.2020
- Managed teller schedules, ensuring adequate staffing levels during peak business hours.
- Oversaw staff training initiatives, ensuring all tellers were knowledgeable about products, services, and operational procedures.
- Counted cash drawers and made bank deposits.
- Maintained strong knowledge of bank products, services, procedures and regulatory requirements to assist staff members with questions and difficult or complex tasks.
Teller
Great Southern Bank
02.2019 - 02.2020
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
Guest Services Associate
Target
10.2018 - 02.2019
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented innovative strategies to improve overall guest experience by soliciting feedback from customers regularly.
- Gave information about area attractions and provided directions.
- Engaged guests entering facility and offered to assistance with wayfinding.
- Handled phone calls professionally, directing callers to appropriate departments or providing information as needed.
- Provided timely assistance to guests, demonstrating superior customer service skills and attention to detail.
ER Technician
Cox Health Systems
02.2018 - 02.2019
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Maintained a clean and safe environment for patients, reducing the risk of infection and promoting overall wellbeing.
ER Technician
Vanderbilt Medical Center
05.2017 - 02.2018
- Assisted with resuscitation, CPR, and emergency airway procedures.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Collected vital signs accurately and consistently, allowing for timely interventions when necessary.
- Managed inventory of supplies within the ER unit assuring proper stocking levels for daily operations.
- Quickly responded to codes and cardiac monitor alarms.
- Worked with nurses to assess patients and prepare for tests and procedures.
Virtual Care Technician
Mercy Hospital St. Louis
05.2016 - 05.2017
- Monitored vital signs and reported any abnormalities to nursing staff, promoting prompt medical intervention when necessary.
- Demonstrated adaptability by quickly adjusting to new telehealth technologies and platforms for optimal performance in virtual care settings.
- Educated patients on self-care strategies for managing chronic conditions, empowering them to take an active role in their health management.
- Strengthened relationships with healthcare providers through effective communication regarding prescription clarifications or modifications.
PCA
Mercy Hospital Springfield
06.2013 - 05.2016
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
- Improved patient comfort by providing compassionate and attentive care.
- Maintained a clean and safe environment for patients, reducing the risk of infections and accidents.
Education
High School Diploma -
Nixa High School
Nixa, MO05.2013
Skills
- Banking
- Operations management
- Business development
- Team development
- Relationship building and management
Certification
- Notary, Missouri
Timeline
Assistant Branch Manager
Bison State Bank
11.2023 - Current
Personal Banker
Central Bank of the Midwest
04.2023 - 11.2023
Shift Supervisor
Starbucks
10.2022 - 01.2023
Personal Banker/Assistant Branch Manager
Great Southern Bank
12.2021 - 04.2023
Personal Banker
Great Southern Bank
01.2021 - 12.2021
Personal Banker Assistant
Great Southern Bank
07.2020 - 01.2021
Teller Supervisor
Great Southern Bank
02.2020 - 07.2020
Teller
Great Southern Bank
02.2019 - 02.2020
Guest Services Associate
Target
10.2018 - 02.2019
ER Technician
Cox Health Systems
02.2018 - 02.2019
ER Technician
Vanderbilt Medical Center
05.2017 - 02.2018
Virtual Care Technician
Mercy Hospital St. Louis
05.2016 - 05.2017
PCA
Mercy Hospital Springfield
06.2013 - 05.2016
High School Diploma -
Nixa High School
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