Ryan Diaz
Smithville
Summary
With 8 years of experience in project management, construction, artisan woodworking, and restaurant management. I have spearheaded efficiency improvements, optimized production schedules, and fostered cross-departmental cooperation. I possess expertise in strategic planning, client relationship management, and market trend analysis, resulting in improved customer satisfaction and cost reduction in inventory management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Project Manager
KC Custom Hardwoods
11.2025 - Current
- Direct and oversee 100+ simultaneous custom woodworking projects, managing scope, schedules, and execution from order confirmation through final delivery.
- Act as the primary client-facing authority, providing strategic communication, progress reporting, and change management to ensure exceptional customer satisfaction.
- Lead procurement of specialized materials and custom hardware, including hinges, drawer systems, and integrated power solutions, ensuring alignment with project specifications and timelines.
- Develop, coordinate, and optimize production, logistics, and delivery schedules, ensuring on-time completion for both residential and commercial installations.
- Partner cross-functionally with design, fabrication, and logistics teams to enforce quality standards, technical accuracy, and seamless project execution.
Owner
Fix-it-Folx, LLC
09.2024 - Current
- Established and lead a residential remodeling and handyman company specializing in renovations, general home maintenance, and smart-home integration.
- Direct all project phases from client consultation and scope development to scheduling, budgeting, and completion.
- Coordinate multidisciplinary teams, subcontractors, and vendors to ensure projects meet design intent, quality standards, and deadlines.
- Implement project management systems to streamline operations, improve scheduling accuracy, and enhance client communication.
- Oversee on-site construction and finishing work, maintaining craftsmanship excellence and adherence to project specifications.
FOUNDER/OWNER
Gratitude Woodwork
12.2021 - Current
- Spearheaded the design and construction of bespoke woodwork products, fostering client relationships and implementing unique design aspects for enhanced satisfaction.
- Drove business growth by implementing targeted strategies that aligned with market trends, significantly improving client satisfaction and expanding the product portfolio.
- Optimized production schedules to boost efficiency, consistently meeting project deadlines while balancing quality craftsmanship and client expectations.
- Optimized inventory management and supply chain efficiency, achieving a cost reduction of 8% across all business processes within 6 months by implementing data-driven strategies.
Team Lead/Project Manager
Eric Nailed It
03.2025 - 11.2025
- Supervised and coordinate handyman team members, ensuring all projects are completed on schedule and meet quality standards with fewer than 5% client callbacks.
- Performed hands-on repairs across carpentry, painting, plumbing, electrical, and general maintenance.
- Served as primary client contact on-site, maintaining a 95%+ customer satisfaction rating through clear communication and timely updates.
- Trained and mentored team members, leading to a 20% improvement in task efficiency and reducing rework by 10% within the first year.
- Monitored job progress and resource use, keeping material waste under 5% of project costs and reporting weekly project status to management.
- Supervised and coordinated handyman team members, ensuring all projects are completed on schedule and meet quality standards with fewer than 5% client callbacks.
PROJECT MANAGEMENT INTERN
McKellar Development
06.2024 - 12.2024
- Implemented process improvements in content management, streamlining the update process for the company website, which led to a 30% increase in visitor retention over 6 months.
- Provided comprehensive administrative support, organizing documents and scheduling meetings, which improved project coordination and team efficiency within 3 months.
- Developed innovative visual designs for container homes through 3D rendering, improving client understanding of architectural concepts and increasing project approval rates.
- Conducted in-depth research on coding regulations and zoning laws, compiling crucial reports to guide project compliance across various counties.
- Optimized website performance through data-driven adjustments, significantly improving user experience and engagement metrics.
TEAM MEMBER (EPOXY DEPARTMENT)
KC Custom Hardwoods
08.2022 - 02.2024
- Helped spearhead epoxy department efficiency improvements, reducing production time while maintaining quality standards with a high level of attention to detail.
- Implemented new epoxy techniques, enhancing product durability and aesthetic appeal for custom hardwood projects.
- Fostered cross-departmental cooperation, ensuring seamless project execution from design to final product delivery.
- Meticulously inspected epoxy applications, guaranteeing flawless finishes and minimizing rework rates.
- Optimized epoxy application processes, significantly reducing production time while maintaining high-quality standards for custom hardwood projects.
MANAGER
Potbelly Sandwich Shop
01.2017 - 12.2021
- Managed day-to-day operations of a high-volume casual dining establishment, consistently delivering exceptional customer experiences.
- Demonstrated expertise in inventory management, effectively minimizing waste and optimizing supply levels to reduce costs by 26%.
- Ensured compliance with health and safety regulations, conducting regular staff training and maintaining a zero-incident record over 4 years.
- Fostered positive customer relations, leading to a 63% increase in customer satisfaction scores.
- Proactively identified opportunities for process improvement, as well as implementing streamlined systems for employee training and order fulfillment.
Education
BACHELOR's - Business Management
Avila University
Kansas City08.2025
ASSOCIATE'S DEGREE - undefined
Johnson County Community College
Overland Park05.2021
Skills
Project management
Project planning
Project tracking
Strategic planning
Schedule management
Team collaboration
Client relations
Budgeting and forecasting
Scope management
Root-cause analysis
Resource allocation
Cross-functional collaboration
Relationship building
Business analysis
Performance improvements
Conflict management
Client rapport
Certification
Project Management Professional (PMP) Certification
Timeline
Project Management Professional (PMP) Certification
03-2026
Project Manager
KC Custom Hardwoods
11.2025 - Current
Team Lead/Project Manager
Eric Nailed It
03.2025 - 11.2025
Owner
Fix-it-Folx, LLC
09.2024 - Current
PROJECT MANAGEMENT INTERN
McKellar Development
06.2024 - 12.2024
TEAM MEMBER (EPOXY DEPARTMENT)
KC Custom Hardwoods
08.2022 - 02.2024
FOUNDER/OWNER
Gratitude Woodwork
12.2021 - Current
MANAGER
Potbelly Sandwich Shop
01.2017 - 12.2021
ASSOCIATE'S DEGREE - undefined
Johnson County Community College
BACHELOR's - Business Management
Avila University