Ryan Cooper
CARTHAGE
Summary
Dynamic and results-oriented professional with extensive experience at Heartland and Americold Logistics, excelling in customer engagement and load planning. Leveraged transportation management systems to enhance operational efficiency, achieving significant cost savings and customer satisfaction. Skilled in fostering strong relationships and adept at navigating transportation regulations, consistently delivering on tight deadlines.
Overview
19
19
years of professional experience
Work History
Freight Broker
Heartland
01.2015 - Current
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Contacted existing customers to update accounts and confirm deals.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Tracked shipments and trucks out on deliveries.
- Expanded the company''s network of reliable carriers, improving overall operational efficiency.
- Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
- Increased client satisfaction by efficiently managing and resolving freight-related issues.
- Coordinated shipments, ensuring seamless transportation from origin to destination points.
- Streamlined operations for improved delivery times through effective communication with carriers and clients.
- Managed high-volume orders while maintaining strict attention to detail and accuracy in all transactions.
- Conducted market research to stay informed on industry trends and competitor offerings, enabling strategic decision-making processes.
- Built working relationships with clients to foster loyalty and encourage repeat business.
- Negotiated and arranged transport of goods with shipping or freight companies.
Load Planner
Americold Logistics
02.2006 - 12.2015
- Determined appropriate loads and practical delivery schedule for each [Type] vehicle by balancing needs and availability of both drivers and clients.
- Reduced transportation costs for the company with effective load planning and consolidation techniques.
- Identified cost savings opportunities for customer.
- Collaborated with warehouse teams, ensuring accurate and timely loading of shipments onto trucks.
- Coordinated closely with carriers and drivers to address any issues, ensuring smooth operation of the supply chain.
- Resolved conflicts between shipping parties, effectively addressing concerns and finding mutually agreeable solutions.
- Implemented contingency plans during unforeseen disruptions in transportation or other logistical challenges related to load planning activities.
- Trained new team members on load planning software and procedures, fostering a collaborative work environment.
- Analyzed shipment data to identify trends and areas for improvement in load planning operations.
- Managed high volumes of daily shipping activities, consistently meeting deadlines and achieving customer satisfaction.
- Supported management''s efforts towards continuous improvement through participation process improvement initiatives related load planning.
- Consistently met customer requirements by coordinating effectively with sales, customer service, and warehouse departments when preparing shipments for transport.
- Maintained open lines of communication between drivers, dispatchers, supervisors, ensuring consistent information flow throughout the organization.
- Monitored performance metrics, identifying areas for improvement in load planning efficiency and effectiveness.
- Streamlined load planning processes by implementing efficient scheduling and routing strategies.
- Coordinated with carriers for on-time delivery by tracking trucks for pick-up, estimating times of arrival and delivery and recovering loads.
- Utilized advanced software tools to create efficient routes that maximized truck capacity utilization while minimizing fuel consumption.
Education
No Degree - Business Managent
Missouri Southern State University
Joplin, MOHigh School Diploma -
Carthage High School
Carthage, MO05-2001
Skills
- Customer engagement
- Transportation regulations
- Data entry
- Shipment tracking
- Deadline management
- Customs clearance
- Load planning
- Transportation management systems
- Warehousing coordination
Timeline
Freight Broker
Heartland
01.2015 - Current
Load Planner
Americold Logistics
02.2006 - 12.2015
No Degree - Business Managent
Missouri Southern State University
High School Diploma -
Carthage High School
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