Ryan Casida
Level 3/Centurylink
Wentzville
18
years of professional experience
Strategic and results-driven Inside Channel Manager with 9+ years of award-winning sales, partner management, and customer engagement experience. Proven ability to activate, enable, and grow channel partners through structured communication, pipeline development, and consultative support. Adept at analyzing partner performance, removing roadblocks, and driving revenue through indirect sales motions. Recognized for exceptional relationship-building, problem-solving, and consistent overachievement of sales targets.
Results-driven sales professional prepared for role, bringing wealth of experience in channel management and strategic planning. Proven track record of building robust partner networks and implementing strategies that drive business success. Emphasizes team collaboration and adaptability, ensuring alignment with evolving market demands. Known for exceptional negotiation skills and keen focus on achieving results.
Work History
Inside Channel Manager II
2 Years 3 Months- Drove partner-led opportunities by strengthening pipeline creation, improving forecasting accuracy, and identifying new revenue paths.
- Drove partner-led opportunities through enhanced pipeline creation, accurate forecasting, and exploration of new revenue paths.
- Delivered training, product updates, and sales resources to increase partner competency and activation rates.
- Resolved partner challenges by coordinating with internal teams and removing operational barriers to elevate partner satisfaction.
- Monitored KPIs and analyzed sales trends to provide actionable insights to leadership for optimizing partner performance.
- Developed and executed channel strategy to enhance partner relationships and drive revenue growth.
- Analyzed market trends to identify new business opportunities within assigned channels.
- Managed performance metrics to assess channel effectiveness and implement necessary improvements.
- Fostered strong communication between internal teams and external partners to ensure alignment on objectives.
Customer Support Manager/Account Manager
6 Years- Acted as the primary relationship owner for a diverse client base, increasing retention and account growth through consultative engagement.
- Conducted virtual and phone presentations to deliver tailored solutions addressing specific business needs.
- Strengthened customer loyalty through proactive issue resolution and strategic follow-up.
- Identified upsell and cross-sell opportunities, driving sustained account expansion.
- Strengthened customer loyalty through proactive issue resolution and timely follow-up.
- Managed client relationships, ensuring satisfaction and retention through proactive communication.
- Developed strategic account plans to align with client objectives and drive growth initiatives.
Senior Mortgage Banker
1 Year 7 Months- Guided clients in selecting optimal refinancing options and loan structures, ensuring thorough understanding of required documentation.
- Managed application submissions and follow-ups, ensuring timely processing and maintaining momentum in loan pipeline.
- Managed application submissions and follow-ups to maintain pipeline momentum.
- Converted leads into new business through strategic outreach and effective communication, fostering client engagement.
Customer Service and Sales Representative
8 Years 6 Months- Resolved billing and service issues, transitioning conversations into successful sales opportunities.
- Highlighted product advantages, facilitating upgrades and cross-sells.
- Recognized as one of the highest-performing sales representatives company-wide.
- Won four quarterly sales competitions, earning additional travel rewards.
- Highlighted product advantages to drive upgrades and cross-sells.
- Recognized as a top-performing sales representative company-wide for consistent sales excellence.
Education
High School
- Social Science Major
Community College - Business Management
Skills
Channel Partner Management
Channel Partner Acquisition
Channel Account Strategy
Partner Network Expansion
Pipeline management
Sales training
CRM Optimization Strategy
CRM reporting
Performance analysis
Relationship management
Cross-functional teamwork
Strategic communication
Problem solving
Relationship management
Sales
Sales
Timeline
Inside Channel Manager II
Level 3/Centurylink
04.2024 - 07.2026Read More
Customer Support Manager/Account Manager
Lumen
04.2018 - 04.2024Read More
Senior Mortgage Banker
Bridgeview Bank Mortgage Company
09.2016 - 04.2018Read More
Customer Service and Sales Representative
Verizon/Frontier
03.2008 - 09.2016Read More
Royal Oak Community College
Community College from Business Management
Read More
Eastern Michigan University
from Social Science Major
Read More
Wentzville Holt High School
High School
Read More