Ryan Brownlee
Greenwood
Summary
Dynamic Service Technician with extensive experience at Olathe Dodge Chrysler Jeep Ram, excelling in installation, repair, and preventive maintenance. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Recognized for attention to detail and training junior technicians, fostering a culture of continuous improvement within the team.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Service Technician
Olathe Dodge Chrysler Jeep Ram
06.2018 - 10.2023
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Trained junior technicians in proper techniques and safety protocols, fostering a culture of continuous improvement within the team.
Service Advisor
Olathe Dodge Chrysler Jeep Ram
01.2020 - 08.2021
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
- Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
Service Technician
State Line Dodge
08.2013 - 06.2018
Service Technician
Adams Dodge Chrysler Jeep Ram.
06.2012 - 08.2013
Service Technician
Olathe Dodge Chrysler Jeep Ram
01.2005 - 06.2012
Education
Diploma -
Olathe South
Olathe, KS05.2002
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Valid Driver's license
- Work with minimal supervision
- Troubleshooting skills
- Problem and issue resolution
- Documentation and reporting
Certification
Level 3 tech and E3 cert.
Timeline
Service Advisor
Olathe Dodge Chrysler Jeep Ram
01.2020 - 08.2021
Service Technician
Olathe Dodge Chrysler Jeep Ram
06.2018 - 10.2023
Service Technician
State Line Dodge
08.2013 - 06.2018
Service Technician
Adams Dodge Chrysler Jeep Ram.
06.2012 - 08.2013
Service Technician
Olathe Dodge Chrysler Jeep Ram
01.2005 - 06.2012
Diploma -
Olathe South
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