Ruth Moore
Fenton
Summary
Information Technology professional with strong ability to manage and optimize IT systems. Demonstrates expertise in network administration, cybersecurity, and troubleshooting. Collaborative team player who adapts to changing needs and ensures seamless operations. Known for effective problem-solving and delivering results in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Sr Systems Management Specialist
OptumRx
02.2020 - 03.2025
- Used AS400
- Manage the creation, modification and termination of both internal and client accounts
- Oversee the daily performance of computer systems
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications
- Enter commands and observe system functioning to verify correct operations and detect errors
- Image machines
- Work efficiently within a ticketing system
- Create and manage user accounts within needed software
- Merged with CastiaRx in July 2020
Help Desk Analyst
Intelliteach
02.2017 - 02.2020
- Answered calls and emails as they reached the service desk and answered in a timely manner
- Maintained Knowledge Base accuracy and completion
- Worked efficiently within a ticketing system
- Answer user inquiries regarding computer software or hardware operation to resolve problems
- Remotely assisted users
Shift Supervisor
Starbucks
05.2016 - 02.2017
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
- Clean service or seating areas
- Create signs to advertise store products or events
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Receive and process customer payments
- Describe menu items to customers or suggest products that might appeal to them
- Order, receive, or stock supplies or retail products
- Balance receipts and payments in cash registers
Team Leader
Teavana
12.2014 - 05.2016
- Create signs to advertise store products or events
- Receive and process customer payments
- Set up or restock product displays
- Assist customers by providing information and resolving their complaints
- Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
- Greet customers entering establishments
- Monitor customer preferences to determine focus of sales efforts
Shift Leader
Tutti Frutti
08.2014 - 12.2014
- Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary
- Balance receipts and payments in cash registers
- Order items needed to replenish supplies
- Replenish foods at serving stations
- Coached new hires through learning
- Brew coffee and tea, and fill containers with requested beverages
Education
High School Diploma -
East Detroit High School
Eastpointe, MI01-2013
Skills
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking
- Reliability
- Adaptability and flexibility
- Project planning
- Process improvement
Timeline
Sr Systems Management Specialist
OptumRx
02.2020 - 03.2025
Help Desk Analyst
Intelliteach
02.2017 - 02.2020
Shift Supervisor
Starbucks
05.2016 - 02.2017
Team Leader
Teavana
12.2014 - 05.2016
Shift Leader
Tutti Frutti
08.2014 - 12.2014
High School Diploma -
East Detroit High School
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