RUKSHAR FOONDUN
Pailles
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Overview
3
3
years of professional experience
Work History
FREELANCE
WOUVV ADVERTISING
09.2023 - Current
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Negotiated contracts with both clients and vendors effectively, ensuring mutually-beneficial terms were agreed upon.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Strengthened client relationships with consistent communication and timely project updates.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Enhanced brand visibility by designing and executing innovative marketing campaigns across multiple digital platforms.
- Produced comprehensive analytics reports for clients, highlighting successes and areas for improvement in their digital strategies.
- Managed social media ad campaigns, achieving higher conversion rates and engaging more effectively with target audiences.
- Achieved significant growth in followers and engagement on social media platforms with targeted content strategies.
- Helping customers to be present on Billboards.
MANAGER & HEAD OF PRODUCT DEVELOPMENT
MEHAR STAR CO LTD
09.2024 - 11.2024
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Maximized performance by monitoring daily activities and mentoring team members.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Managed budget allocations to prioritize spending on high-impact projects, optimizing resource utilization.
- Prioritized roadmap in order to achieve product goals and metrics.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
MARKETING & PERSONAL ASSISTANT TO THE CEO
SUCCEXA LTD
08.2023 - 01.2024
- Maintained appropriate filing of personal and professional documentation.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Improved time management of the executive through effective prioritization and organization of tasks.
- Assisting at the CEO's meetings
- Meetings with international clients
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Follow ups on client
CUSTOMER SERVICE AGENT
MODERO LTD
01.2022 - 07.2023
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Customer retention services and Back office agent
Education
Certificate - PROFESSIONAL DIGITAL MARKETING
RUSHMORE BUSINESS SCHOOL
VACOAS - PHOENIXHIGH SCHOOL CERTIFICATE (HSC) - PROFESSIONAL DIGITAL MARKETING
AHGM ISSAC SSS
PORT LOUIS01-2020
A-LEVELS SCHOOL CERTIFICATE (SC) -
AHGM ISSAC SSS
PORT LOUIS01-2018
Skills
- Problem-solving
- Time management
- Customer support
- Video editing
- Photography services
- Multitasking and organization
- Client management
- Client communication
- Invoicing and billing
- Digital marketing
- Market research
- Social media management
- Project planning
Languages
Creole
Native language
English
Advanced
C1
French
Advanced
C1
Timeline
MANAGER & HEAD OF PRODUCT DEVELOPMENT
MEHAR STAR CO LTD
09.2024 - 11.2024
FREELANCE
WOUVV ADVERTISING
09.2023 - Current
MARKETING & PERSONAL ASSISTANT TO THE CEO
SUCCEXA LTD
08.2023 - 01.2024
CUSTOMER SERVICE AGENT
MODERO LTD
01.2022 - 07.2023
Certificate - PROFESSIONAL DIGITAL MARKETING
RUSHMORE BUSINESS SCHOOL
HIGH SCHOOL CERTIFICATE (HSC) - PROFESSIONAL DIGITAL MARKETING
AHGM ISSAC SSS
A-LEVELS SCHOOL CERTIFICATE (SC) -
AHGM ISSAC SSS
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