Summary
Overview
Work History
Education
Skills
Timeline
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Rukhsana Khan

Springfield,MO

Summary

Dedicated and customer-focused professional with proven experience in banking, retail, and call center environments, seeking a position where I can leverage my skills in delivering excellent customer service

Overview

19
19
years of professional experience

Work History

Customer Care Representative

Jack Henry & Associates
09.2019 - 07.2025
  • Provide exceptional service to financial institution customers and members over the phone
  • Assess questions or issues and resolve in a timely manner
  • Assure system security by verifying customer information prior to performing any modifications or resets according to the financial institution client’s security requirements
  • Communicate the customer’s needs and expectations to the appropriate personnel
  • Actively participate in team meetings and quality review sessions

Bank Teller

Central Bank
04.2009 - 12.2016
  • Provide accurate and friendly service to customers through daily transactions such as deposits, check cashing, issuing money order and official check
  • Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
  • Awarded as legendary teller for one year straight. Multiple awards for good customer service and meeting sales goals every year

Sales Associate

Dillards Department Store
05.2006 - 03.2008
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Education

Associate of Science - Electronics

St Louis Community College
St Louis, MO
05-1988

Skills

  • Customer service
  • Data entry
  • Call center experience
  • Problem resolution
  • Payment processing
  • Banking

Timeline

Customer Care Representative

Jack Henry & Associates
09.2019 - 07.2025

Bank Teller

Central Bank
04.2009 - 12.2016

Sales Associate

Dillards Department Store
05.2006 - 03.2008

Associate of Science - Electronics

St Louis Community College

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Rukhsana Khan