Rudolfo Villarreal
Kansas City,MO
Summary
Motivated Computer Science graduate with a background in team leadership, customer service, and technical problem-solving. Experienced in managing operations, training staff, and supporting customers in high-volume environments. Possesses foundational knowledge of computer systems, networking concepts, and SQL. Seeking an entry-level IT support or technical support role with opportunities for professional growth.
Overview
7
7
years of professional experience
Work History
Call Center Representative
Safe Haven Security Services
06.2022 - 07.2024
- Managed high-volume inbound calls, providing prompt and accurate information to customers and employees.
- Collaborated with team members to streamline communication processes and improve response times.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Streamlined communication processes between departments to ensure efficient workflow.
- Facilitated development of new customer information utilizing work tools.
Kitchen Manager
Chipotle Mexican Grill
04.2020 - 12.2023
- Oversaw daily kitchen operations, ensuring compliance with health and safety regulations.
- Managed inventory levels, optimizing supply chain efficiency and minimizing waste.
- Checked and tested foods to verify quality and temperature.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
cook
Marriot Hotel
06.2017 - 08.2017
- Prepared and cooked diverse menu items to ensure high-quality dining experiences.
- Collaborated with kitchen staff to streamline food preparation processes, enhancing efficiency.
- Maintained cleanliness and organization of kitchen areas, adhering to safety and sanitation standards.
Education
Bachelor of Science - Computer Science
Park University
Kansas City, MO05-2026
Skills
- Problem-solving skills
- Customer support
- Data entry
- Customer service
- Resolving issues
- Call control
- Answering questions
- Complaint resolution
- Appointment scheduling
- Payment processing
- Technical support
- Cash handling
- Technical troubleshooting
- Interpersonal skills
- Data gathering
- Documentation and reporting
- Calm and professional under pressure
- Problem resolution
- Data management
Technical
- Computer Troubleshooting
- Hardware & Software Support
- SQL Fundamentals
- Windows Operating Systems
- Microsoft Office
- Networking Fundamentals
- Technical Documentation
Professional
- Customer Service
- Team Leadership
- Problem Solving
- Communication
- Training & Mentoring
- Time Management
- Conflict Resolution
Timeline
Call Center Representative
Safe Haven Security Services
06.2022 - 07.2024
Kitchen Manager
Chipotle Mexican Grill
04.2020 - 12.2023
cook
Marriot Hotel
06.2017 - 08.2017
Bachelor of Science - Computer Science
Park University