Ruby Harris
Lone Jack
Summary
Enthusiastic and organized professional with strong customer service and communication skills, seeking to contribute to Rasmussen University's Admissions team by providing exceptional support to prospective students and families.
Overview
5
5
years of professional experience
Work History
Front End Assistant
Costco Wholesale Corp
Independence
11.2024 - Current
- Execute purchases while delivering exceptional customer service in a fast-paced environment.
- Educate customers on membership tiers, encouraging upgrades to higher-level memberships.
- Anticipated supervisors' and managers' needs to enhance departmental efficiency.
Assistant Store Manager
MaMa Jean's Natural Market
Springfield
11.2023 - 10.2024
- Conducted interviews for potential candidates, supporting store manager in staffing efforts.
- Recaptured customer loyalty through effective complaint management and resolution strategies.
- Modeled employee standards set by upper management and initiated corrective actions as needed.
- Assumed responsibilities of head store manager during absence of upper management.
- Managed inventory processes, including ordering, receiving products, and overseeing stocking operations on sales floor.
Volunteer Coordinator
James River Church - North Campus
Springfield
02.2023 - 09.2023
- Managed 90+ volunteers across 5 departments
- Increased team size by 15% within 6 months through strategic networking and fostering a culture of growth and inclusion
- Served as scheduling manager, sending schedules out one month in advance and updating schedules daily as necessary
- Delivered motivational and informational speeches to teams three times weekly, showcasing strong public speaking abilities
- Entrusted high-performing volunteers with more significant responsibilities, enhancing team expertise and fostering a sense of pride and ownership
- Addressed and resolved conflicts effectively, ensuring a positive environment while upholding organizational standards
- Crafted and updated training materials for all five teams, ensuring each new volunteer was adequately prepared
Head Receptionist
James River Church
Springfield
01.2021 - 06.2023
- Delivered high-quality service to an average of 100 callers daily, connecting them with staff and assisting with inquiries.
- Managed urgent and emotional calls with professionalism and composure.
- Authored and updated training materials for new receptionists to enhance onboarding effectiveness.
- Acquired knowledge of roles across 80 employees in six locations to provide informed assistance.
- Maintained call logs and office event calendars using Microsoft Excel for efficient operations.
- Facilitated communication with departments via Microsoft Outlook, managing an average of 50 emails daily.
Skills
- Phone-based customer service
- Team development and culture
- Scheduling management
- Microsoft Office proficiency
- Public speaking and training
- Leadership and management
Timeline
Front End Assistant
Costco Wholesale Corp
11.2024 - Current
Assistant Store Manager
MaMa Jean's Natural Market
11.2023 - 10.2024
Volunteer Coordinator
James River Church - North Campus
02.2023 - 09.2023
Head Receptionist
James River Church
01.2021 - 06.2023
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