Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ross Fendelman

Saint Louis,MO

Summary

Experienced in fraud review and credit accounts. Effective communication, empathy, and leadership. Expertise in account evaluation, performance, and integrating industry knowledge for optimal results. Collaborative communicator sensitive to diverse audience needs. Drives impactful outcomes within team to contribute to organizational success.

Overview

3
3
years of professional experience

Work History

Fraud Ops Specialist

CITIGROUP
08.2023 - Current
  • Fraud agent tasked with reviewing credit accounts for suspicious and fraudulent activity.
  • Improved customer satisfaction rates through proactive problem-solving and efficient resolution.
  • Participated in department projects and assisted with procedure improvement.
  • Consistently ranked in the top three across all metrics on average for the team in 2024 and Q1 2025.

Marketing Assistant

STANGE LAW FIRM, PC
08.2022 - 11.2022
  • Managed social media accounts, including LinkedIn, Twitter, and Facebook
  • Edited and proofread articles and blogs for the company's website
  • Created profiles for new and existing attorneys

Freelance Copywriter

BOLD STRATEGIES
11.2021 - 05.2022
  • Developed content and provided creative direction for promotional materials for a large e-commerce business
  • Edited and proofed for voice, flow, grammar, and consistency
  • Drove brand consistency for a variety of clients
  • Conducted relevant research for individual projects
  • Worked with Creative Director and Lead Copywriter to execute effective copy strategy

Education

Bachelor of Arts - Major in Writing

The University of Tampa
Tampa
05.2021

Skills

  • Resourcefulness
  • Hardworking
  • Independence
  • Approachability
  • Reliable
  • Dedicated
  • Goal-Driven
  • Culture Building
  • Positive Interjection
  • Initiative
  • Duality of Forwardness and Relatability

Accomplishments

  • Training Support Professional for two successful classes of new hire agents.
  • Subject Matter Expert for various new hire classes and Teams chats.
  • Earned Citi Bronze Gratitude Award for Exceptional Team Training.
  • Ranked Top three in all metrics across my team in Q1 2025.
  • FINANCIAL PERFORMANCE: Ranked 95 out of 529 agents for February.
  • CLIENT AND FRANCHISE OUTCOMES: Ranked 16 out of 510 agents in February.
  • RISK AND CONTROL: Ranked 14 out of 525 agents for February.

Timeline

Fraud Ops Specialist

CITIGROUP
08.2023 - Current

Marketing Assistant

STANGE LAW FIRM, PC
08.2022 - 11.2022

Freelance Copywriter

BOLD STRATEGIES
11.2021 - 05.2022

Bachelor of Arts - Major in Writing

The University of Tampa

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Ross Fendelman