Roshella C. Quinto
Urdaneta,Pangasinan
Summary
With a proven track record at Guardforce Macau Ltd., I excel in delivering exceptional guest service and maintaining security with skills in surveillance, emergency response, and effective communication. Recognized for attention to detail and crisis management, I ensure safety and efficiency, enhancing both guest experience and operational security.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Traffic Control/Doorman/Bell Service
Guardforce Macau Ltd.
Macau, Macau
01.2023 - Current
- Facilitated guest pedestrian crossing, ensuring safety and smooth traffic flow.
- Collaborated with other hotel employees by assisting with luggage and exchanging information with front desk staff.
- Ensured all guest requests were handled promptly and efficiently.
- Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
Quarantine Hotel Sucrity
Pousada Marina Infante Macau
Macau, Macau
06.2022 - 12.2022
- Responded quickly to emergency situations within the quarantine area by taking immediate action as needed.
- Provided support services such as meals and communication services for those under quarantine.
- Inspected buildings, equipment, and access points to ensure they met safety regulations.
Retail Security Officer
MGM, Wynn Palace, City of Dreams
Macau, Macau
01.2022 - 05.2022
- Provided friendly and professional assistance to employees, visitors and customers.
- Maintained high levels of alertness throughout shifts.
- Greeted customers entering the store while screening for potential shoplifters or trespassers.
Check Point Officer (DFS)
City of Dreams
Macau, Macau
01.2020 - 12.2021
- Conducted exit inspections of staff and contractors to prevent internal theft.
- Monitored security access to ensure compliance with corporate security policies.
- Trained new personnel in security procedures or security equipment.
- Coordinated with security personnel to ensure the safety and security of the building and its occupants.
- Maintained proper documentation of all security activities.
- Maintained security of properties, ensuring doors and windows remained locked and security systems were activated.
- Maintained a high level of security within the branch by monitoring employee activities and enforcing security protocols.
- Conducted regular inspections of security equipment.
Event Security Guard
Guardforce Macau Ltd.
Macau, Macau
09.2019 - 12.2019
- Searched bags manually to identify prohibited items and contraband.
- Escorted individuals requiring personal protection to provide safe transport to specified locations.
- Reviewed guest identification and employee credentials to authorize entry onto premises.
- Supervised entrance points throughout the event venue to ensure no prohibited items were allowed inside.
- Communicated regularly with event coordinators regarding security needs and concerns.
- Greeted guests upon arrival while ensuring they followed proper protocols for entry into the facility.
- Adhered to daily patrol schedules to support consistent security presence throughout property.
- Administered first aid for minor medical situations and contacted paramedics for medical emergencies.
Security Officer
Macau City Security Services
Macau, Macau
02.2015 - 02.2019
- Monitored CCTV systems to ensure safety and security of premises.
- Assisted with crowd control during large events held at the facility.
- Secured personnel and premises by inspecting buildings and patrolling property.
- Maintained high levels of alertness throughout shifts.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Screened visitors and employees for weapons and contraband with hand wands and metal detectors.
- Confirmed visitor identification prior to granting entry into the building.
- Provided friendly and professional assistance to employees, visitors and customers.
- Searched individuals and baggage for weapons and other prohibited items.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Reported safety hazards for remediation response.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Recognized by management for providing exceptional customer service.
Education
Bachelor of Science in Civil Engineering
Pangasinan State University
Philippines, Pangasinan City03-1998
Skills
- Hospitality
- Concierge services
- Patrolling
- Access control
- Visitor management
- VIP assistance
- Baggage management
- Good Communications Skills
- Surveillance and Safety
- Traffic Management & Crisis
- Emergency Response & Basic Life Support
- Attention to Details
Languages
Tagalog
First Language
English
Proficient (C2)
C2
Chinese (Cantonese)
Elementary (A2)
A2
Chinese (Mandarin)
Beginner
A1
Certification
Technical Education and Skills Development Authority (TESDA)
HOUSE HOLD SERVICES NC2
September 17, 2013
Direccao dos Servicospara osAssuntosLaborias (DSAL)
MACAU SAFETY ID EXAMINATION *PASSED
ID# CSC/644713/2020 RG
July 5, 2020
Corpo de Policia de SeguranciaPublica (CPSP)
MACAU POLICE ID EXAMINATION *PASSED
ID#2566/2019
FIRE & SAFETY TRAINING
Compo de Bombeiros (Macau)
July 4, 2023
FIRST AID TRAINING (adult CPR Course)
Macau RED CROSS ( Escola da Vermelha de Macau)
September 5, 2024
Timeline
Traffic Control/Doorman/Bell Service
Guardforce Macau Ltd.
01.2023 - Current
Quarantine Hotel Sucrity
Pousada Marina Infante Macau
06.2022 - 12.2022
Retail Security Officer
MGM, Wynn Palace, City of Dreams
01.2022 - 05.2022
Check Point Officer (DFS)
City of Dreams
01.2020 - 12.2021
Event Security Guard
Guardforce Macau Ltd.
09.2019 - 12.2019
Security Officer
Macau City Security Services
02.2015 - 02.2019
Bachelor of Science in Civil Engineering
Pangasinan State University
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