Organized and dependable professional, experienced in corporate office setting. Proven a track record of meticulously maintaining office documentation, confidentiality, database, and multitasking in a fast-paced environment. Experience with customer service software, tech support and maintaining a positive and friendly disposition. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Aiming to leverage skills to successfully fulfill the role of the establishment's needs.
Macao BIR no. ****1670
Responsible to the department's design and commercial documents. Perform routine clerical tasks such as mailing, scanning, copying, filing, data entry, uploading and organizing on a secure server. Store and access specific files when requested by team and different departments as well as control the flow of documents internally and externally within the department. Key person for the security and accuracy of design and commercial related documents from completion to secure disposal between project consultant or contractors. Receive and process project contract, and invoices between Finance and Procurement department. Liaise with Investigation team with background checking, SOP and confidentiality to new vendors.
Assist podium manager and senior on their daily report, technical drawings and plans according to company's system. Review and update documents for maintenance and quality control. Keep their technical report up to date with a sequential document version and control accessibility within the team and client. Maintain confidentiality regarding sensitive documents and establish record retention timelines.
Assist and support construction site manager and architects on their daily reports and paper works. Maintain accuracy and versions of project workflows to liaise with site subcontractors and other departments. Checking and preparing site reports, design and drawings.
Assist and support lead MEP manager, supervisor and engineers on project and company documentation. Ensuring all documentation meets formal requirements and required standards. Sorting, storing and retrieving electronic hard copy documents on behalf of the client. Ensure documents are shared at key times to facilitate timely project completion.
Welcoming hotel guests upon entrance, assist and confirm reservations.
Act as point of reference for guests who need assistance or information. Understanding and providing guests with personalized solution by suggesting activities and facilities provided by the hotel. Answer phone and make reservation as requested by the hotel guest. Operate Cotai ferry tickets by Opera PMS to requesting guests. Arrange limousine reservation and dispatch
Providing customers with drink menus and answering questions regarding the ingredients. Taking orders according to customers preferences of coffee blend, dairy and sugar ratios. Prepare and serve coffee with the cafe's customized ingredients and procedure. Receive and process payments and inventory by the end of shift.