ROSANN PELEP
O'Fallon
Summary
Reliable and detail-oriented customer service professional with experience in high-volume, fast-paced environments. Skilled in communication, problem-solving, and maintaining quality standards. Experienced in chat/email support, order processing, and handling customer inquiries with professionalism and care. Seeking a remote customer support or chat/email position.
Overview
5
5
years of professional experience
Work History
Customer Service Associate (Warehouse/Operations)
Amazon
St. Peter Mo
02.2021 - 03.2023
- Supported daily operations in a fast-paced fulfillment environment.
- Followed strict safety and quality standards.
- Worked efficiently to meet productivity goals and deadlines.
- Assisted with order accuracy and workflow processes.
- Collaborated with team members to ensure smooth operations.
Production / Customer Support Associate
Shutterfly
Wentzville, MO
03.2023 - Current
- Handled production and order processing tasks in a detail-focused environment.
- Ensured accuracy and quality of personalized customer products.
- Followed instructions and quality control standards.
- Worked efficiently under deadlines and seasonal demand.
Server / Waitress
Kobe Japanese Steak And Seafood House
Maryland Heights, MO
08.2021 - Current
- Provided excellent customer service in a busy environment.
- Took orders accurately and handled customer requests.
- Resolved issues calmly and professionally.
- Managed multiple tasks while maintaining service quality.
- Handled payments and customer transactions.
Education
High School Diploma / GED - undefined
Skills
- Customer service & live chat/email support
- Fast and accurate typing
- Problem-solving & conflict resolution
- Quality assurance & following strict guidelines
- Handling confidential information
- Time management & multitasking
- Basic computer systems & order processing platforms
Timeline
Production / Customer Support Associate
Shutterfly
03.2023 - Current
Server / Waitress
Kobe Japanese Steak And Seafood House
08.2021 - Current
Customer Service Associate (Warehouse/Operations)
Amazon
02.2021 - 03.2023