Rosalinda Garcia
Kansas City
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2023
2023
years of professional experience
Work History
Customer Service Rep
CVS
01.2022 - 01.2023
- Manage large amounts of inbound and outbound calls in a timely manner
- Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives
- Build sustainable relationships and engage customers by taking the extra mile
- Frequently attend educational seminars to improve knowledge and performance level
Outside Service Manager
Hyvee
01.2017 - 01.2021
- Maintained customer satisfaction by handling complex escalated customer concerns.
- Achieved company customer service objectives through proper alignment of department policies with stated targets.
- Enhanced customer experiences with improved team workflows and more effective solutions for common problems.
Crime Scene Technician
Aftermath Services
01.2013 - 01.2015
- Protected evidence with proper storage techniques based on each type of material.
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs.
- Sanitized high-touch surfaces to protect personnel and customers from viruses and germs.
- Organized files and records and handled other support tasks, freeing up managers to take on more pressing responsibilities.
Sales Representative
Oreily's Auto Parts
Kansas City
- Assisted customers in selecting auto parts and accessories for their vehicles.
- Provided product knowledge and technical support to enhance customer satisfaction.
- Maintained inventory levels and organized stock for efficient access and sales.
- Processed customer transactions using point-of-sale systems accurately and efficiently.
- Resolved customer inquiries and complaints promptly to foster positive relationships.
Education
Diploma -
Blue Springs High School
Blue Springs, MissouriSkills
- Problem Solving
- Customer Service
- Self motivation
- Time Management
- Customer relationship management
- Inventory management
- Attention to detail
- Problem solving
- Customer engagement
- Relationship building
Awards
- Teamwork
- Customer Care
Languages
- Spanish
- English
- Spanish
Timeline
Customer Service Rep
CVS
01.2022 - 01.2023
Outside Service Manager
Hyvee
01.2017 - 01.2021
Crime Scene Technician
Aftermath Services
01.2013 - 01.2015
Sales Representative
Oreily's Auto Parts
Diploma -
Blue Springs High School