Rosa S. Bell
St. Peters
Summary
More than fifteen years of program and office leadership at progressive levels Office management and administrative skills Effective oral and written communication skills Demonstrated ability to work with people at different levels Proficiency in word processing, spreadsheet and database management software
Overview
31
31
years of professional experience
Work History
Administrative Assistant
Fathers & Families Support Center
05.2015 - Current
- Manage the office and support up to 3 attorneys
- Adheres to the highest levels of confidentiality
- Enhances legal staff effectiveness by assembling case data
- Prepare drafts for motions, continuances and entry of appearances on behalf of Legal Clinic counsel
- Coordinate with clients, external counsel, and other entities to obtain and exchange information and documentation related to legal matters
- Provides service to clients by answering questions, providing information, making referrals, and assuring appropriate follow-through and/or resolution
- Ensures the entry and accuracy of data and case notes in clients files and in the electronic case management system
- Established uniform procedures and style practices for correspondence, monthly reports, and other office documents
- Coordinates appointments, meetings, and travel schedules
- Prepares expense reports and payroll documents
- Maintain inventory of office supplies and place orders
Claims Administrator - (part-time)
Aflac
04.2012 - 08.2014
- Provided administrative support for an Aflac agent
- Initiate policy holder claims and perform customer relation duties
- Coordinated presentations and enrollments, and assisted with business development responsibilities
- Answered incoming calls and responded to email requests
- Maintained sales materials
Office Manager – (part-time)
Together Consulting
06.2004 - 04.2012
- Provided administrative support and managed staff workflow
- Assisted with onsite facilitation and training
- Evaluated and verified an annual budget and managed both the expense and cash flow accounts
- Performed administrative reviews of consulting contracts, scope of work agreements and invoicing
- Answered incoming calls and responded to emails
- Assisted with powerpoint presentations
- Coordinated travel arrangements
Program Coordinator II
Iowa State University
06.2001 - 06.2004
- Coordinated the Leadership through Engineering Academic Diversity (LEAD) program
- Developed partnerships with college leaders and academic department heads to promote minority student academic success, retention and graduation
- Hired, trained and supervised one professional staff, an administrative assistant, a half-time graduate assistant and numerous undergraduate volunteers
- Managed a budget of $25,000
- Coordinated the LEAD Living/Learning Community and taught an academic success course
- Managed an advisory board made up of faculty, engineering industry leaders and students
- Prepared a program annual report for distribution to college leaders and corporate partners
- Increased retention and graduation rates of engineering students of color
- Represented the College of Engineering at regional student recruiting fairs
Academic Advisor II
Iowa State University
08.1998 - 05.2001
- Advised and counseled undeclared Engineering students
- Designed and facilitated a peer-mentoring program that eased the transition process of first year students
- Organized and taught orientation and degree exploration courses
- Evaluated students eligibility to declare a major and ensured their records were up-to-date
- Advised the LEAD student organization/provided leadership development workshops
- Developed an orientation manual used by advisors across all engineering departments
- Led College of Engineering presentations for prospective students and their families
Graduate Assistant
Iowa State University
09.1996 - 08.1998
- Advised a diverse population of pre-business students on choices in majors, internships and study abroad opportunities
- Developed a student orientation presentation that highlighted and introduced university information
- Served as co-advisor for the Big 12 Conference for Black Student Government, a national African American student leadership conference hosted by Iowa State University
ICCU Unit Clerk - (part-time)
Mary Greeley Medical Center
01.1994 - 07.1996
- Performed administrative duties that included creating and filing medical documents, transcribing physician’s orders and scheduling therapeutic and diagnostic procedures
- Maintained office files and medical charts for precise record keeping
- Maintained excellent relations with patients, hospital leaders and department staff
Education
MS - Educational Leadership & Policy Studies
Iowa State University
Ames, IABS - Community Health Education
Iowa State University
Ames, IASkills
- Oral communication & written communication
- Interpersonal skills
- Word processing
- Database management
- Scheduling
- Project planning
- Strong problem solver
- Information confidentiality
- Research
- Office administration
Timeline
Administrative Assistant
Fathers & Families Support Center
05.2015 - Current
Claims Administrator - (part-time)
Aflac
04.2012 - 08.2014
Office Manager – (part-time)
Together Consulting
06.2004 - 04.2012
Program Coordinator II
Iowa State University
06.2001 - 06.2004
Academic Advisor II
Iowa State University
08.1998 - 05.2001
Graduate Assistant
Iowa State University
09.1996 - 08.1998
ICCU Unit Clerk - (part-time)
Mary Greeley Medical Center
01.1994 - 07.1996
BS - Community Health Education
Iowa State University
MS - Educational Leadership & Policy Studies
Iowa State University
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