Roquelle Genson

• Assisted customers in selecting automotive parts and accessories, ensuring optimal product fit and functionality.
• Maintained up-to-date knowledge of automotive products and industry trends to provide informed recommendations.
• Processed sales transactions accurately using point-of-sale systems, enhancing customer satisfaction and loyalty.
• Collaborated with team members to organize inventory, improving stock management and efficiency on sales floor.
• Trained new associates on product knowledge, sales techniques, and customer service standards to enhance team performance.
• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Built relationships with customers to encourage repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Prepared merchandise for sales floor by pricing or tagging.
• Trained and developed sales staff to enhance product knowledge and customer engagement.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Rotated stock and restocked shelves to maintain product availability and store appearance.
• Solved customer challenges by offering relevant products and services.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
• Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Prioritized helping customers over completing other routine tasks in store.
• Assisted customers with product selection and inquiries to enhance shopping experience.
• Greeted customers and helped with product questions, selections, and purchases.
• Trained new associates on store policies and customer service techniques to ensure consistency in operations.
• Helped customers complete purchases, locate items, and join reward programs.
• Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
• Engaged with customers on sales floor, offering assistance and improving shopping experience.
• Managed inventory to prevent stock shortages, ordering new items as necessary.
• Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Listened to customer needs and desires to identify and recommend optimal products.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Used in-store system to locate inventory and place special orders for customers.
• Performed cash, card, and check transactions to complete customer purchases.

Enhanced customer service through effective communication and product knowledge

• Trained new staff on sales techniques and operational procedures
• Implemented promotional strategies to boost sales during peak seasons
• Maintained a clean, organized sales floor to promote a pleasant shopping experience for customers.
• Developed strong relationships with customers, driving repeat business and loyalty.
• Kept front check out area clean and organized for efficient service.
• Processed payments and returns with accuracy and efficiency.
• Assisted customers by finding items quickly to boost store satisfaction rates.
• Helped customers complete purchases by moving heavy items, collecting payments, and bagging purchases.
• Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
• Opened and closed store by balancing cash registers and receipts.
• Participated in regular training sessions, staying current on product knowledge and best practices for effective sales techniques.
• Built customer loyalty and retention by delivering excellent shopping experiences.

• Assisted patients with daily living activities, ensuring comfort and dignity.
• Monitored vital signs, reporting changes to nursing staff for timely interventions.
• Maintained cleanliness and organization of patient areas, promoting a safe environment.
• Collaborated with healthcare team to develop individualized care plans tailored to patient needs.
• Assisted with daily living activities, promoting patient independence and overall wellbeing.
• Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
• Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
• Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
• Maintained clean, safe, and well-organized patient environment.
• Reduced patient anxiety through effective communication and active listening skills.
• Kept accurate records of patients' care, condition, and progress.
• Provided total hygiene care to 10 patients per shift by assisting with skincare, bathing, and toileting.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Provided emotional support for patients and families during times of stress and uncertainty.